Create agentic workflows, agents, and skills

  • Release version: Australia
  • Updated May 7, 2026
  • 1 minute to read

    • Build custom agentic workflows, AI agents, and skills for your applications using automated generation tools with Build Agent. You can streamline development by creating the necessary instructions, tools, and access controls based on your requirements.

    Before you begin

    Skills must be published before they can be used as a tool by another skill.

    Note:
    Check your entitlements to determine whether you have access to agentic workflows, agents, and skills in Build Agent.

    Role required: admin

    About this task

    For details on creating agentic workflows, agents, and skills, see Agentic workflows, agents, and skills.

    Procedure

    1. Navigate to All > App Development > ServiceNow Studio.
      You can also open Build Agent in the ServiceNow IDE if you prefer a more code-centric experience.
      The Build Agent chat panel opens by default in new ServiceNow Studio sessions. If the panel isn't open, select Open Build Agent from the status bar in the lower corner of your browser.
      Figure 1. Open Build Agent
      If Build Agent isn't open, open it from the status bar in the corner of your browser.
    2. Optional: Select your application from the Build Agent chat panel drop-down list.
    3. Review and approve the plan by selecting Approve plan.
      Figure 2. Approve plan
      Five-step plan for creating a swag management application
      Build Agent starts creating the agentic workflow, agent, or skill, along with its instructions, tools, access control lists (ACLs), and supporting scripts.
    4. When the build is complete, confirm the installation.
      Build Agent deploys the workflow, agent, or skill to the development environment.

    What to do next

    1. Test each skill in Now Assist Skill Kit to validate prompt behavior against sample records and review output quality before publishing.
    2. Test the agent in AI Agent Studio to validate the end-to-end workflow and confirm that tool invocations work correctly.
    3. Activate triggers in AI Agent Studio. Triggers are not activated automatically and must be enabled separately after generation.
    4. Deploy the custom app with its agents and skills as a standard update set.