Tools for building user interfaces in applications

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Tools for building user interfaces in applications

    ServiceNow provides a comprehensive suite of tools on the AI Platform designed to help customers build and customize user interfaces (UIs) for applications efficiently. These tools range from visual drag-and-drop builders to integrated development environments and no-code customization platforms. They enable customers to create tailored, role-based, and engaging UI experiences for both web and mobile environments.

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    Key Features

    • UI Builder: A visual, drag-and-drop page builder for workspaces and custom web experiences using Next Experience components. It supports assembling pages, layouts, data binding, and event wiring directly in the browser, with Now Assist integration to aid component configuration.
    • ServiceNow Studio and ServiceNow IDE: Studio serves as a centralized IDE for building and managing applications, including UI elements. Pro developers can perform advanced UI customizations using JavaScript and ServiceNow Fluent in the IDE.
    • Now Assist for Creator: Enables generation of UI components and layouts through natural language prompts, simplifying UI creation.
    • Configurable Workspace: Provides focused, role-based UIs such as Agent Workspace, customizable in UI Builder. Users can modify record pages, tabs, side panels, and landing pages by adding standard or custom components.
    • Theme Builder: Allows creation and management of themes for Next Experience UI, including styling colors, typography, and imagery, which can be published across web and mobile platforms.
    • Next Experience components and UI Framework: Offers prebuilt, reusable web components configurable in UI Builder, with options to build custom components via ServiceNow CLI and UI Framework for specific use cases.
    • Service Portal Designer: Enables layout design, widget dragging, branding management, and access rule configuration for service portals.
    • Employee Center: A scalable, AI-driven, unified experience alternative to Service Portal, providing no-code customization for branding and layout.
    • Table Builder, Form Builder, and Form Designer: Graphical tools to configure form views, sections, annotations, related lists, and formatters on Core UI forms. Table Builder offers a newer visual design experience for multiple views.

    What Customers Can Expect

    By leveraging these tools, ServiceNow customers can rapidly develop and customize intuitive, role-specific, and visually consistent user interfaces tailored to their organizational needs. The combination of no-code, low-code, and pro-developer tools ensures flexibility for different skill levels and project complexities. Customers can enhance user engagement through branded, accessible, and AI-assisted UI experiences across web and mobile platforms, ensuring efficient application development and improved end-user satisfaction.

    Learn about the tools available on the ServiceNow AI Platform for building user interfaces in applications.

    UI Builder

    UI Builder is a visual, drag‑and‑drop page builder for workspaces and custom web experiences using Next Experience components. Assemble pages, variants, layouts, bind data, and wire events inside the browser. A Now Assist integration is available to help with component configuration and data binding.

    For more information, see UI Builder.

    ServiceNow Studio and ServiceNow IDE

    ServiceNow Studio is a centralized, integrated development environment (IDE) that enables you to build applications, including creating, editing, and managing their user interfaces. Platform developers can create and edit UI elements in ServiceNow Studio, while pro developers can do more advanced customization using JavaScript and ServiceNow Fluent in the ServiceNow IDE.

    For more information, see ServiceNow Studio and ServiceNow IDE.

    Now Assist for Creator

    Use Now Assist for Creator to generate UI components and layouts using natural language prompts.

    For more information, see Now Assist for Creator.

    Configurable Workspace

    Configurable Workspace provides focused, role‑based UIs (for example, Agent Workspace and Service Operations Workspace). You open, modify, and customize these experiences in UI Builder, including record pages, tabs, side panels, and landing pages. Add standard or custom components to workspace record views and modals.

    For more information, see Configurable Workspace UI.

    Theme Builder

    Create and manage themes for the Next Experience UI. Style colors, typography, and imagery. Publish themes across web and mobile experiences.

    For more information, see Working with themes in Next Experience.

    Next Experience components and UI Framework

    Prebuilt, reusable web components for user interfaces that you configure in UI Builder. For use cases not covered by the base system components, you can build custom components with the ServiceNow CLI and the Next Experience UI Framework.

    For more information, see Exploring Next Experience UI.

    Service Portal Designer

    Use Service Portal Designer to layout pages and drag widgets, manage branding, and set access rules for a service portal.

    For more information, see Create and edit a page using the Service Portal Designer.

    Employee Center

    Employee Center is a more scalable, unified, and AI-driven experience compared to Service Portal. Employee Center offers no-code customization for branding and layout.

    For more information, see Employee Center.

    Table Builder, Form Builder, and Form Designer

    Graphical tools for configuring form views, sections, annotations, related lists, and formatters on Core UI forms. Table Builder (Forms tab) is the newer, visual experience for designing multiple views and elements; Form Designer remains available.

    For more information, see Table Builder and Accessing Form Builder.