Now Assist for Common Finance and Supply Chain features
Summarize
Summary of Now Assist for Common Finance and Supply Chain features
Now Assist for Common Finance and Supply Chain features leverages generative AI to summarize purchase orders and keep fulfillers updated on order status, progress, and necessary actions. This capability streamlines communication and helps users stay informed throughout the purchase order lifecycle.
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Getting Started and Configuration
To begin using these features, customers need to configure the Common Finance and Supply Chain settings within their ServiceNow environment. Configuration enables access to generative AI-powered assistance tailored to finance and supply chain workflows.
Usage and AI Model Providers
The product supports several AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Administrators can control which AI options are available using Configuration Controls in AI Control Tower and set preferences at the skill level via the Now Assist Admin console.
Important Considerations and Limitations
- Certain Now Assist features may be unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups. Availability updates are provided in future releases.
- The AI capabilities rely on machine learning models that may not always produce fully accurate or appropriate information. Users must validate AI outputs, maintain human oversight, and avoid sole reliance on AI for critical decision-making, especially in sensitive domains like finance.
- Use of this application requires data transfer from individual ServiceNow instances to centralized ServiceNow environments, potentially across different regions or third-party cloud providers such as Microsoft Azure. Data handling complies with ServiceNow’s internal policies.
- ServiceNow collects usage data including inputs and outputs to improve AI technologies, but customers can opt out of data collection at any time through the Now Assist Opt-Out page.
Support and Troubleshooting
Customers can access assistance and troubleshooting resources via the ServiceNow Community on AI and Intelligence, the Known Error Portal, and direct contact with Customer Service and Support.
Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.
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AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.
You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.