Now Assist for Sourcing and Procurement Operations (SPO)
Summarize
Summary of Now Assist for Sourcing and Procurement Operations (SPO)
Now Assist for Sourcing and Procurement Operations (SPO) is a ServiceNow application designed to provide requesters with a conversational AI experience for managing procurement needs. It leverages generative AI to streamline sourcing and procurement workflows, enabling users to interact naturally and efficiently within the ServiceNow platform.
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Key Features
- Conversational Guidance: Guides users through procurement requests using AI-driven conversations.
- Generative AI Capabilities: Utilizes advanced AI models to assist in sourcing and procurement tasks.
- Agentic Workflows: Supports automated workflows through AI agents tailored for sourcing and procurement operations.
- Configurable Application: Allows administrators to set up and customize Now Assist for SPO to meet organizational needs.
Important Considerations
- Not all AI model providers or features are available in certain regions or environments, including customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, or regulated markets.
- Availability of AI capabilities may vary by region and is subject to updates in future releases.
- Customers should consult ServiceNow knowledge base articles for detailed information on availability and restrictions.
AI Limitations and Usage Guidance
This application uses AI and machine learning technologies that may not always provide fully accurate or complete outputs. ServiceNow recommends customers:
- Test and evaluate AI outputs thoroughly for accuracy and appropriateness before relying on them.
- Maintain human oversight over AI-generated results, especially in critical domains like healthcare, finance, legal, and security.
- Adhere to ServiceNow’s AI Acceptable Use Policy.
Data Handling and Privacy
- Data processed by Now Assist for SPO may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure), potentially across different data center regions.
- ServiceNow manages data according to strict internal policies, ensuring compliance and security.
- Inputs, outputs, and edits within the application are collected to improve ServiceNow AI technologies, with customers having the option to opt out of data collection at any time.
Support and Troubleshooting
- Customers can access the ServiceNow Community on AI and Intelligence for discussions and assistance.
- Known errors and issues can be searched in the Known Error Portal.
- Customer Service and Support is available for further help.
Use the ServiceNow® Now Assist for Sourcing and Procurement Operations (SPO) application to guide your requesters through a conversation-like experience for their procurement needs.
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- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.