Customize a Now Assist for Sourcing and Procurement Operations (SPO) skill

If you have the sn_nowassist_admin.nsa_admin role, you can customize a Now Assist for Sourcing and Procurement Operations (SPO) skill so that fulfillers and requesters can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and in Core UI.

Before you begin

Role required: sn_nowassist_admin.nsa_admin

About this task

From the Now Assist Admin console, you can select the input table, related records, and fields for each input template of the Summarization for fulfillers skill, and then configure the prompt headers to include in the general summary.

Procedure

1. Navigate to All > Now Assist Admin > Skills to access the Now Assist Skills tab of the Now Assist Admin console.
2. In the Finance and Supply Chain workflow group, select Sourcing and Procurement Operations to view the skills for the Now Assist for SPO features.
3. Create a copy of a skill and customize the input fields.
   1. On the skills card that you want to copy, select the More actions icon ()..
   2. In the Active skills section, locate the skill that you'd like to copy and select the More actions icon (), and then select Make copy.
      The copied skill opens and a guided setup leads you through the configuration of the general details, input, prompt, availability, display, review, and activation of the customized skill. If you complete the entire walk-through, the skill is activated.
4. In the General details step, fill in the fields.
   For information about the inputs and triggers for each skill, see Skill inputs for Now Assist for Sourcing and Procurement Operations (SPO).
   1. Enter a name and description for the skill.
   2. Select Save and continue to go to the next step.
5. View the input data for each skill, such as the base input fields and related lists for the different input templates.

   Configure the base input table fields and related lists for the different input templates for the skill.

   Each skill relies on a base input table and input fields with descriptions to provide context for the Now LLM Service to generate a response.

   Select only those related tables that are offered as the base system, as part of the input data.

   1. For each input template state, select +New base input field and configure the base input table fields.

      Add multiple base input fields, as necessary.

      Figure 1. Choose input step

      

      The following table lists the base input table fields and descriptions, including a relevant example.

      Table 1. Base input fields

      Field	Description
      Base input field	Field in the case table whose value this skill uses in its response. For example, Product category.
      Field description	Description of the base input field value. For example, The category of the product purchased.

   2. For each input template state, configure the rule conditions by using the condition builder to filter the data.

      The rule conditions determine when the input template is used. By default, the record state determines the input template that the Now LLM Service uses.

      You can build the condition out further by selecting +New condition set and configuring additional parameters.

   3. For each input template state, select +New data source to configure the additional related table and activity stream data, as needed.

      You can add input data sources like related tables, activity streams and relationships to provide more context to the Now LLM Service. You can also add rule conditions to these additional data sources.

      You can also add the rule conditions to these additional data sources.

      The selection of the related table fields may have a direct impact on the quality of the corresponding prompt header. For example, if a prompt header requires a specific field from the related table, but that field isn’t selected as input, the summary for that prompt header will contain missing information. For example, as a base case, you see one related table, such as Service level agreement (SLA), that includes all the required fields and filtering conditions for the prompt header. The SLA prompt header is preselected to help you understand how the related table, its fields, and the prompt header work together to produce a summary. You can use the SLA as a reference to configure the other related tables to determine which fields to select and which description adds the requirements of their respective prompt headers. Apply any additional conditions to filter the data further.
   4. Select Save and continue to go to the next step.
6. Customize the prompt.

   Review and test the prompt for each input template configuration. You can edit the prompt by adding new predefined sections and reordering them, as needed.

   1. For each input template state, select the prompt sections from the list of available sections to include in the generated summary.

      To add a section, you must configure the relevant input data prior to this step.

      For example, for the Sourcing request summarization for requesters skill, you can select the following available prompt sections:

      • Requester overview for SR
      • Requester next steps for SR
      • Requester SR closed

      The following table lists the mandatory prompt headers for the Sourcing request summarization for requesters skill.

      Table 2. Mandatory prompt headers

      Input template state	Mandatory prompt header
      Open	Requester overview for SR Requester next steps for SR
      Closed	Requester SR closed

   2. Select Save to continue to the test response.
   3. Select a record in the Test response section, and test the prompt response output format by selecting Run Test.
   4. Select Save and continue to go to the next step.
7. Define how the skill is available to your users.
   1. Configure the skill to be always available to users, or select conditions that must be met before the skill is available.
      Selecting Customize skill availability displays a condition builder to filter the data further.
   2. Select Save and continue to go to the next step.
8. Configure where to display the record summarization.
   1. Select either In-product, or Now Assist panel.
      • In-product: When selected, the Now Assist skills are displayed on the forms and workspaces.

        For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.

      • Now Assist panel: When selected, the Now Assist skills are available in the Now Assist panel.
        Now Assist skills are available in the Now Assist panel. Turn on multi-language support for user-entered text with Dynamic Translation in Now Assist applications. For more information, see Configure multilingual service for Now Assist applications.

        Note:

        If you don't see this option, you must activate the Now Assist panel. For more information, see Activate the Now Assist panel standard chat.

        For the skills that appear in the Now Assist panel, select the down arrow to identify the roles that can use the skill.

   2. Select Save and continue to go to the next step.
9. Review and activate the skill.
   Review your choices and select Activate to complete the skill customization.
   You can now select Summarize in a record to generate the summary for the following records:

   • Sourcing request
   • Purchase requisition
   • Procurement case
   • Negotiation
   • Sourcing event
   • Purchase order

Related reference

• Skill inputs for Now Assist for Sourcing and Procurement Operations (SPO)