Now Assist for Mobile

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Now Assist for Mobile

    ServiceNow® Now Assist for Mobile is a platform designed to enhance case management by summarizing case information, generating resolution notes, and providing conversational AI capabilities for requesters. It leverages generative AI to streamline and improve the efficiency of handling cases directly through mobile devices.

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    Key Features

    • Generative AI Skills: Enables summarization of case data and creation of case resolution notes to support faster case closure.
    • Requester Conversational Experience: Provides an interactive interface for requesters to engage with AI-driven support.
    • Configurable AI Capabilities: Allows activation and customization of generative AI skills within the mobile platform.

    Important Considerations

    • Availability of Now Assist features may be limited to specific regions and is subject to updates in future releases.
    • The AI technology is evolving; outputs may not always be fully accurate or appropriate, requiring customers to apply human oversight and thorough testing before relying on AI-generated results.
    • Deployment in sensitive areas such as healthcare, finance, legal, or security requires particular caution due to potential impacts.

    Data Handling and Privacy

    • Data from individual ServiceNow instances is transferred to a centralized ServiceNow environment, potentially across different regions or third-party cloud providers like Microsoft Azure.
    • ServiceNow manages data in accordance with internal policies and compliance standards accessible via the CORE Compliance Portal.
    • Inputs, outputs, and edits are collected to improve ServiceNow’s AI technologies; customers have the option to opt out of data collection at any time.

    Support and Resources

    • Access troubleshooting help through the ServiceNow Community on AI and Intelligence and the Known Error Portal.
    • Contact Customer Service and Support for assistance with Now Assist for Mobile.

    Use ServiceNow® Now Assist for Mobile platform to summarize case information, generate case resolution notes, and more.

    Get started

    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.