Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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en-US

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australia Combined Product Files

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delta3az

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delta3az

Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Care Team Operations Release Notes for Upgrades from Zurich to Australia

This consolidated document provides key information about upgrading ServiceNow Otto for Care Team Operations from the Zurich release to the Australia release. It summarizes new features, changes, and important upgrade considerations to help ServiceNow customers effectively manage their upgrade process and leverage the latest capabilities.

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Key Features

Support Requests via Now Assist in Virtual Agent (Australia release): Users can create support requests conversationally for healthcare IT, biomed, facilities, or environmental services. The workflow clarifies missing or unclear details through guided questions and validates requests using AI agents for case intake and creation. This feature is available on the Care Team Portal and Care Team Mobile applications.
ServiceNow AI Platform Licensing Tiers (Australia Patch 1): Introduces three AI licensing tiers—Foundation, Advanced, and Prime—offering varying levels of AI capabilities including insights, productivity boosts, autonomous actions, and custom AI asset creation. Access to features depends on the customer’s license tier.
Product Renaming (Australia Patch 5): The product Now Assist for Care Team Operations is rebranded as ServiceNow Otto® for Care Team Operations. Customers’ existing product entitlements remain the same, but checking entitlements is advised to understand feature access.

Upgrade Guidance

Pre- and Post-Upgrade Tasks: Customers should review and complete recommended tasks before and after upgrading to ensure smooth transition.
Activation: Installation requires requesting ServiceNow Otto for Care Team Operations from the ServiceNow Store.
Entitlement Checks: After upgrade and renaming, verify your entitlements to confirm access to specific features.

Other Considerations

No features were removed or deprecated between Zurich and Australia releases.
There are no changes to browser requirements, accessibility, localization, or additional product requirements noted for this upgrade.
If no updates occurred in a release family, this is explicitly noted to help customers track relevant changes.

Practical Benefits

Upgrading to Australia enables ServiceNow customers to utilize enhanced AI-driven support request creation via conversational interfaces, benefit from a more structured AI licensing model tailored to organizational needs, and continue using the product seamlessly under the new ServiceNow Otto® branding. These improvements facilitate more efficient care team operations and simplify license management.

Consolidated page of all release notes for ServiceNow Otto for Care Team Operations from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Care Team Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Care Team Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Care Team Operations.


Release	Release notes
Zurich	No updates for this release.
Australia	Create support requests using Now Assist in Virtual Agent Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions. It validates the request using the Care team operations case Intake and Care team operations case Creation AI agents. This feature is available in Care Team Portal and Care Team Mobile. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Australia Patch 5 Starting with Australia Patch 5, Now Assist for Care Team Operations is now ServiceNow Otto® for Care Team Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Care Team Operations features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Care Team Operations features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Care Team Operations features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Care Team Operations.


Release	Release notes
Zurich	No updates for this release.
Australia	Install ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Care Team Operations, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Care Team Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Care Team Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Starting with Australia Patch 5, Now Assist for x is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See ServiceNow Otto for Care Team Operations for more information.