Combined ServiceNow Otto for Contract Management Pro release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined ServiceNow Otto for Contract Management Pro release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Contract Management Pro Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document covers all updates, new features, changes, removals, and deprecations for ServiceNow Otto for Contract Management Pro from the Zurich release family through to the Australia release family. It is designed to help ServiceNow customers prepare for their upgrade by providing a comprehensive summary of what to expect, including pre- and post-upgrade tasks where applicable. Notably, there were no updates in the Zurich release, and most changes occurred in the Australia release and its patches.

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Key Features

Export Conversational Search Results (Australia Patch 5): Enables exporting search results from conversational search in multiple file formats. The export respects columns configured in list views and can be customized via the Personalize fields option.
AI Contract Analysis Feedback (Australia Patch 1): Users can now provide thumbs up/down feedback and optional comments on AI-identified non-standard or missing contract clauses, which helps improve AI accuracy over time. Feedback is accessible in both the workspace and Microsoft Word add-in and is recorded in the Contracts Gen AI Feedback table.
Automatic Navigation to Non-Standard Clauses (Australia Patch 1): When reviewing AI suggestions in the Microsoft Word add-in, the document automatically scrolls to non-standard clauses using AI citations, streamlining contract review.
ServiceNow Otto AI Platform (Australia Patch 5): The conversational AI platform formerly known as Now Assist is now branded as ServiceNow Otto®, offering agentic capabilities, multimodal interactions across web, mobile, and messaging channels, and autonomous orchestration for cross-system workflows.
Default Large Language Model Provider Change (Australia Patch 3): The default LLM provider for new or inactive AI assets has shifted from the Now LLM Service to a third-party provider, Azure OpenAI, for contract metadata extraction, analysis, and obligation extraction. Existing configurations remain unchanged, and the Now LLM Service remains available for manual selection.
Improved Missing Clause Detection (Australia Patch 3): Enhancements to missing clause detection in contract revisions increase accuracy without changing setup or review workflows.
Configure Use Case Mappings for Metadata and Obligation Extraction (Australia Patch 1): Customers can now clear the “Contracts created from contract request” checkbox on use case mapping forms, enabling metadata and obligation extraction from signed contracts uploaded directly to contract records.
Conversational Contract Search and Insights Workflow (Australia Patch 1): The conversational search experience is improved to provide a listing view for easier scanning and navigation, direct opening of contract documents from results, and in-document search. Note that scanned PDFs are not supported for in-document searches.

Important Upgrade Information

There are no new pre- or post-upgrade tasks specific to the Zurich or Australia releases, but customers should review standard upgrade guidelines.
Activation of Contract Management Pro - Prime requires requesting the application from the ServiceNow Store.
Existing browser, accessibility, localization, and additional requirements remain unchanged across these releases.

Removals and Deprecations

No features or functionality were removed or deprecated in the Zurich to Australia upgrade path.

Highlights

Rebranding to ServiceNow Otto® as the AI experience brand for Contract Management Pro.
Ability to export conversational search results in multiple formats for enhanced data handling.
Improved AI accuracy through user feedback mechanisms and enhanced missing clause detection.
Enhanced user experience with automatic navigation to clauses within Microsoft Word and improved conversational search workflows.
Flexibility in configuring metadata and obligation extraction from contract records.

These updates empower ServiceNow customers to leverage advanced AI capabilities in contract management, improve contract review efficiency, and customize data extraction and search experiences, all within the Australia release family of ServiceNow Otto for Contract Management Pro.

Consolidated page of all release notes for ServiceNow Otto for Contract Management Pro from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Contract Management Pro to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Contract Management Pro.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 Export conversational search results Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields option. Australia Patch 1 Feedback for AI contract analysis Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. Automatically navigate to non-standard clauses in Microsoft Word add-in Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a suggestion in the Microsoft Word add-in.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Contract Management Pro features.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 ServiceNow AI implementation Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Australia Patch 3 Default large language model provider The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI. Improved missing clause detection Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces. Australia Patch 1 Configure use case mappings for metadata and obligation extraction Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record. Conversational contract search and insights Workflow The conversational search feature's improved experience enables you to: View results in a listing view, making it easier to scan, compare, and navigate contract information. Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs.

Removed

Between your current release family and Australia, some ServiceNow Otto for Contract Management Pro features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Contract Management Pro features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Contract Management Pro.


Release	Release notes
Zurich	No updates for this release.
Australia	Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Contract Management Pro we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Contract Management Pro we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Contract Management Pro, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Contract Management Pro we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Contract Management Pro we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Contract Management Pro. Check your entitlements to determine your access to specific features. Export conversational search results in multiple file formats. Australia Patch 3 Identify missing clauses in contract revisions with improved accuracy. Australia Patch 1 Provide feedback on AI contract analysis results to help improve the AI accuracy. Navigate directly to non-standard clause locations in a document when reviewing AI suggestions in the Microsoft Word add-in. Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. Use AI powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. See ServiceNow Otto for Contract Management Pro for more information.