Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Zurich to Australia

This consolidated release notes page is designed to help ServiceNow customers prepare for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) from the Zurich release family to the Australia release family. It summarizes new features, changes, deprecations, removals, activation instructions, and other relevant upgrade information for this product between these releases.

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New Features

Zurich Patch 4: Introduction of the create recall corrective actions AI agent, which automates extraction of data from repair documents to generate corrective actions and charges for recall campaigns. This AI agent also sets asset applicability criteria to target specific impacted asset subsets.
Australia release: No new features were introduced.

Changes

Zurich Patch 5: Changes in AI usage measurement for Now Assist. The model transitions from a 365-day look-back to a 365-day burn-down usage approach, with usage resetting on the contract anniversary date. This impacts how AI usage is tracked and billed starting with Australia Early Access.
Australia release: No changes were made.

Removed and Deprecated Features

No features or functionalities were removed or deprecated between Zurich and Australia releases.

Activation Information

Now Assist features require activation of the ServiceNow Otto for MCO plugin (com.sn.mfg.gen.ai) starting from the Zurich release. This remains consistent through Australia.

Additional Notes

There were no updates related to browser requirements, accessibility, localization, or additional requirements between Zurich and Australia.
Where no updates occurred in certain release notes sections, these are explicitly noted to avoid confusion.

Practical Implications for ServiceNow Customers

Customers upgrading from Zurich to Australia can expect minimal changes, with the main enhancements relating to recall campaign automation and AI usage measurement methodology.
Activating Now Assist AI features requires ensuring the appropriate plugin is enabled.
Understanding the shift in AI usage measurement will help in managing contract usage and anticipating billing cycles post-upgrade.
No deprecated or removed features mean existing workflows should remain stable after upgrade.

Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO).


Release	Release notes
Zurich	Zurich Patch 4 Execute recall campaigns faster [Placeholder link text to key execute-recall-campaigns-faster] Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features.


Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO).


Release	Release notes
Zurich	Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install plugins for ServiceNow Otto.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See Now Assist for MCO for more information.
Australia	No updates for this release.