Combined ServiceNow Otto in Platform Analytics release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 6 minutes to read
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    Summary of Combined ServiceNow Otto in Platform Analytics Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document guides ServiceNow customers upgrading ServiceNow Otto in Platform Analytics from the Zurich to Australia release. It summarizes new features, changes, improvements, and important upgrade considerations to help you prepare and optimize your use of the platform.

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    Key Features and Enhancements

    • Indicator Management and Visualization Improvements: Australia Patch 5 enables promotion of selected high-quality indicators to boost their visibility in AI Search results, enhanced indicator insights with directional trends and target information, and improved rendering of single-score charts with default sparklines.
    • AI Data Explorer Enhancements: From Australia Patch 4 onwards, you can query automated indicator data (classic automated indicators only) and explore data from protected application scopes, increasing data accessibility and security compliance.
    • Advanced Segment Handling: Improvements include better naming conventions, support for complex segment conditions (like global OR), prioritization of manual segments over automatic ones, domain separation support, and increased segments passed to the AI model for accuracy.
    • Query Generation Improvements: Support for Glide List fields, FXCurrency data type for financial data analysis, and customizable semantic metadata in configuration tables, allowing semantic descriptions and usage instructions to be transferred via update sets.
    • AI Admin Hub and Branding Updates: The Now Assist Admin Console has been renamed to AI Admin Hub, reflecting ongoing platform evolution.
    • AI-Generated Insights and Collaboration: AI Data Explorer converts natural language questions into documented insights with visualizations, offers guided analysis with follow-up questions, supports document editing and organization within explorations, and enables real-time collaboration among users.
    • Smart Integration with Contextual Intelligence: AI Data Explorer can be triggered from any application, list, or data visualization, providing contextual, usage-based insights tailored to your needs.

    Upgrade and Activation Considerations

    • Review and complete pre- and post-upgrade tasks specific to ServiceNow Otto in Platform Analytics to ensure a smooth transition.
    • Now Assist applications for Platform Analytics are included by default in Australia or can be installed from the ServiceNow Store, simplifying access and deployment.
    • Customizations to semantic metadata can now be transferred across instances using update sets, improving configuration management.

    Accessibility and Usability Improvements

    • Enhanced keyboard navigation in AI Data Explorer allows users to tab between text editors and icons, and reorder question/response nodes using control menu options for better accessibility.

    Removed and Deprecated Features

    No features or functionalities were removed or deprecated between Zurich and Australia releases.

    What ServiceNow Customers Can Expect

    Upgrading to the Australia release of ServiceNow Otto in Platform Analytics delivers enhanced AI-driven data exploration, richer indicator insights, better segment management, and improved user experience with collaboration and accessibility features. These enhancements enable more accurate, contextual, and efficient analytics workflows, helping your organization make smarter, data-driven decisions faster.

    Consolidated page of all release notes for ServiceNow Otto in Platform Analytics from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto in Platform Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow Otto in Platform Analytics to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow Otto in Platform Analytics.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow Otto in Platform Analytics features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Australia Patch 5
    Promote selected indicators in AI Search results
    Add high-quality indicators that you identify to a list. The indicators on that list are given a boost in AI Search results for Query Generation.
    View more indicator insights in Extended analysis
    See directional trends over time and indicator target information in Extended analysis summaries.
    Improvements to data visualizations in Query Generation responses
    • Single-score charts now render sparklines by default.
    • When a user query on indicator data does not specify a visualization type, the response returns the indicator's default chart type.
    Now Assist renamed to ServiceNow Otto®
    The Now Assist Admin Console is now AI Admin Hub and many other changes have been made. This renaming is a work in progress.
    Australia Patch 4
    Query indicator data
    Get scores from automated indicators in your AI Data Explorer explorations. Only classic automated indicators, not Data snapshots, are supported.
    Australia Patch 3
    Explorations not available from visualization or list for unsupported scope
    You can't open AI Data Explorer from a data visualization or list that shows data from a protected scope that is not supported.
    Improvements to generated segments
    • The names of automatically generated segments now include both the module name and the name of the application it belongs to.
    • Improved logic to join conditions for segments generated from reports and report sources. More complex conditions such as global OR are now supported.
    Australia Patch 2
    Explore data from protected scopes
    Provide access to protected application scopes to AI Data Explorer and Query Generation, and you can use data from those application tables in explorations. (Query Generation bundle 5.2)
    Improvements to how segments are handled
    • Manual segments are re-ranked to take priority over automatically generated segments.
    • Prompt changes made to better support manual segments.
    • More segments are passed to the LLM to increase the chance of the correct segment getting selected. Twelve segments are passed instead of three.
    • Segments longer than 2000 characters are dropped to prevent context window bloat.

    (Query Generation bundle 5.2)

    Query Generation support for Glide Lists
    Query Generation now supports Glide List fields on tables.
    Australia Patch 1
    Customize semantic metadata in configuration tables
    Customize semantic descriptions and usage instructions in the table and column configuration tables. Unlike the previous method of editing Entity and Dimension records, these changes can be transferred between instances through update sets.
    View recommended actions
    AI Data Explorer can suggest actions based on the insights that it generates in an exploration.
    Ask questions about FX currency data
    Query Generation now supports the FXCurrency (Currency 2) data type. This means that you can use AI Data Explorer to explore financial operations data, including those within Source-to-Pay Operations.
    Benefit from improvements to segments
    Segments are reusable definitions in Query Generation that provide non-obvious context to assist the semantic layer or LLM to select the correct dimension and values. Users can create manual segments via a new form. A scheduled job synchronizes manual and autogenerated segments. This job also cleans up segments to help surface the correct segments and reduce noise.

    Manual segments are re-ranked to take priority over automatically generated segments.

    Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments aren't supported for modules on domain-separated instances.

    Removed

    Between your current release family and Australia, some ServiceNow Otto in Platform Analytics features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow Otto in Platform Analytics features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ServiceNow Otto in Platform Analytics.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Now Assist applications for Platform Analytics are either included by default or you can install them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow Otto in Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow Otto in Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow Otto in Platform Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    • (June 2026 AI Data Explorer) Keyboard navigation allows tabbing between the text editor and the icons.
    • (June 2026 AI Data Explorer) Users can use move up/move down control menu items to change the order of question/response nodes in the exploration. Previously they could only drag the nodes.

    Localization information

    If there are specific localization considerations for ServiceNow Otto in Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow Otto in Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    The following highlights are specific to AI Data Explorer, which relies on Query Generation in the back end.
    • AI-Generated Insights: Ask questions in natural language and see them turned into documented insights and visualizations. AI guides your analysis and suggests follow-up questions to deepen your exploration. Switch between two powerful modes, Standard analysis and Extended analysis, to uncover hidden insights.
    • Integration with External Data: Extend supported data sources and enable seamless integration with external systems through Data Fabric tables to gain more complete insights across the company’s diverse data.
    • Document Editing and Organization: Shape your data story exactly as you need it. Collect, edit, and organize insights directly within your exploration.
    • Collaboration with Other Users: Transform data analysis by working simultaneously with colleagues in a shared space to refine analyses, align on insights, and accelerate data-driven decisions.
    • Smart Integration with Contextual Intelligence: Trigger AI Data Explorer instantly from any application, list, or data visualization. Doing so accesses powerful insights enhanced by contextual awareness and usage patterns to highlight the data that matter most to you.

    See ServiceNow Otto for Platform Analytics for more information.