Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Security Incident Response (SIR) Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document provides ServiceNow customers with essential information about upgrading the ServiceNow Otto for Security Incident Response (SIR) application from the Zurich release family to Australia. It covers new features, changes, activation, and important upgrade considerations to help customers prepare and maximize the value of their Security Incident Response capabilities using AI-driven automation and workflows.

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Key Features

Default Activation of Now Assist Skills and Agents (Zurich): Upon upgrade, multiple AI-driven skills and agents for summarization, resolution planning, correlation insights, quality assessment, and shift handover reporting are activated by default unless previously deactivated by the customer. These include workflows like "Wrap up security incident," "Resolve security incident," and agents handling EDR, observable analysis, and security metrics.
Enhanced Incident Resolution Plan (Zurich Patch 7): Customers can now enrich AI-generated resolution plans by integrating their existing runbooks into the Security Incident Resolution Plan skill, providing greater context and precision.
Agentic Workflows and AI Agents Role Configuration (Zurich Patch 4): Additional security role assignments are required for executing agentic workflows and AI agents, ensuring controlled access and execution.
Generative AI for Quality Assessment (Zurich Patch 4): Automatically generate detailed, rule-based quality assessment reports for security incidents to improve incident handling and review processes.
Shift Handover Reporting (Zurich Patch 1): AI agents assist analysts by generating and refining shift handover reports using natural language interaction, streamlining knowledge transfer between shifts.
Security Operations Metrics Analysis (Zurich Early Availability): Agentic workflows enable security managers to analyze team performance metrics such as case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) and receive improvement suggestions.
Correlation Insights Enhancements: Correlation analysis is expanded beyond primary CIs and affected users to include multiple associated configuration items and users, accessible directly within the Security Incident Response Workspace.
Natural Language AI Assistance: Analysts can interact with AI agents via natural language chat to generate incident resolution plans and receive guided assistance to close security incidents effectively.

Upgrade Considerations and Important Information

Pre- and Post-Upgrade Tasks: Review and complete necessary tasks to ensure a smooth upgrade experience.
Automatic Dependency Updates: When upgrading ServiceNow Otto for SIR, all dependent applications are updated automatically.
AI Search Application Requirement: AI Search must be enabled to support recommended actions skills in security incident workflows. Verify AI Search status in your instance and contact support if not enabled.
Skill Activation Behavior: Skills installed but never activated by the customer are enabled by default during upgrade unless previously manually deactivated.

Changes and Removals

No features or functionality were removed or deprecated between Zurich and Australia releases. Some enhancements like "Sightings search" and "Isolate host" capabilities were added to the incident resolution workflow to aid incident handling, but no updates were made in the Australia release itself.

Activation and Additional Requirements

ServiceNow Otto for Security Incident Response (SIR) must be requested and installed from the ServiceNow Store.
No new browser, localization, or accessibility requirements were introduced in the Australia release.

What You Can Expect

By upgrading to the Australia release, you will benefit from AI-enabled automation and enhanced workflows that help streamline security incident resolution, improve quality assessments, and facilitate operational reporting. The integration of your existing runbooks into AI workflows enhances resolution accuracy. Analyst collaboration is supported through natural language chat with AI agents, making incident management more efficient and insightful. Role-based security controls ensure that AI and agentic workflow execution is governed appropriately.

Consolidated page of all release notes for ServiceNow Otto for Security Incident Response (SIR) (SIR) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Security Incident Response (SIR) (SIR) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	Note: The following Now Assist skills, agents, and agentic workflows for ServiceNow Otto for Security Incident Response (SIR) are activated by default: Skills Security incident summarization Resolution notes generation Post incident analysis Security incident recommended actions Correlation insights generation Security incident quality assessment Natural language condition evaluator Generate content for shift handover Quality assessment report NACM Security incident resolution plan Security operations metrics analysis Agentic workflows Wrap up security incident Resolve security incident Generate SIR shift handover report Analyze security operations metrics Agents EDR AI agent Exchange online integration handling AI agent Observable analysis AI agent Security incident activities handling AI agent Security incident resolution AI agent Security incident retrieval AI agent Security incident shift handover AI agent Security incident wrap up generator AI agent Security metrics analysis AI agent For more information, see AI assets on by default Note: Upgrading the Now Assist plugins activates any designated skills that were previously untouched by the customer. If you installed the plugins for a skill but never configured it, meaning you never activated it nor adjusted associated roles, any skill on by default is activated on a per skill basis when upgrade. If you previously toggled a skill from active and then back to inactive, or updated any roles for that skill, that skill remains inactive when upgrading. You maintain full control over deactivating individual skills at any time after activation. When you update the ServiceNow Otto for Security Incident Response (SIR) (SIR) application, the dependency applications are automatically updated. For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see Supporting information. The AI Search application must be enabled so that the recommended actions skill works for security incidents with ServiceNow Otto for Security Incident Response (SIR). To verify that AI Search is enabled on your instance, navigate to All > AI Search > AI Search Status. Contact support if the page indicates that AI Search isn’t enabled.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Security Incident Response (SIR) (SIR).


Release	Release notes
Zurich	Zurich Patch 7 Resolve a security incident Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. Zurich Patch 4 Role configuration required for agentic workflows and AI agents Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. Explore Security incident quality assessment Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural language rule set. The report provides an overall assessment summary followed by the detailed assessment for all the rules. Zurich Patch 1 Generate SIR Shift Handover Report The AI agent helps add security incident details to a shift handover report. The agent populates the different sections of the shift handover with appropriate content by identifying the relevant details from the security incident. The AI agent can fetch details of the security incident and identify if the analyst has access to the shift handover record. The AI agent can generate content for each section of the shift handover record and asks for analysts feedback on the content. The AI agent refines the content based on the feedback and saves the content to the records on approval. Zurich Early Availability Use agentic workflows The analyze security operations metrics agentic workflow helps security managers to analyze their teams' performance. Generate metrics for Security Incident Response (SIR) records for case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) for a date range of your choosing. Request suggestions for how to improve MTTR, MTTA, and volume based on your metrics. Enhancements to correlation insights in ServiceNow Otto for Security Incident Response (SIR) You can generate and view results for correlation insights in the Security Incident Response Workspace. Correlation insights aren’t limited to the primary configuration item (CI) or affected users associated with a security incident. You can base your correlation insights on any CI or affected user for a security incident. You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. Results are displayed in a modeless dialog that you can size and move. Using the security incident resolution agentic workflow Use the security incident resolution agentic workflow to close your security incidents. Analysts can chat with AI agents in natural language to resolve the security incidents. The AI agent analyzes the incident details, existing runbooks, Knowledge articles, and past similar security incidents as inputs, and provides a resolution plan. The AI agent also assists the analysts to resolve the security incident.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Security Incident Response (SIR) (SIR) features.


Release	Release notes
Zurich	Zurich Patch 7 Resolve a security incident Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Security Incident Response (SIR) (SIR).


Release	Release notes
Zurich	Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Security Incident Response (SIR) (SIR), such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.


Release	Release notes
Zurich	Zurich Patch 7 Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Some Now Assist skills are now turned on by default. Use generative AI to create a quality assessment report of a security incident. Additional role configuration required for agentic workflows and AI agents included with your applications. Zurich Patch 1 Help analysts to add security incidents details to the Shift Handover report by chatting with AI agents in the Now Assist panel. Zurich Early Availability Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent can assist in providing a resolution plan.
Australia	No updates for this release.