Combined ServiceNow Otto for Configure, Price, Quote (CPQ) release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined ServiceNow Otto for Configure, Price, Quote (CPQ) Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes page is designed to assist ServiceNow customers in preparing for upgrades of ServiceNow Otto for Configure, Price, Quote (CPQ) from the Zurich release family to the Australia release family. It summarizes new features, changes, activation instructions, and other relevant upgrade information, highlighting any updates or lack thereof between these releases.

    Show full answer Show less

    New Features

    • Zurich Patch 7: Introduction of the Quote Summary feature, enabling users to generate a comprehensive summary of a quote. This summary consolidates key quote components, including custom pricing, discounts, and negotiated changes, into a single view to:
      • Support early customer discussions and pre-discovery with clear quote snapshots.
      • Provide updated views after quote revisions without reviewing multiple records.
      • Assist internal teams with accurate handoffs by summarizing all related actions, tasks, and notes.
      • Enhance quote accuracy and completeness prior to customer delivery.
    • Australia release: No new features introduced.

    Changes

    • Zurich Patch 5: Modification in Now Assist AI usage measurement methodology, shifting from a 365-day look-back model to a 365-day burn-down model, with usage resetting at each contract anniversary. This change affects how AI consumption is tracked and billed.
    • Australia release: No additional changes reported.

    Removed and Deprecated Features

    No features or functionalities were removed or deprecated between Zurich and Australia releases for ServiceNow Otto for CPQ.

    Activation Information

    • ServiceNow Otto for CPQ must be installed via a request from the ServiceNow Store.
    • Customers can access the ServiceNow Store to view available apps and follow instructions for app requests.
    • Cumulative release notes and version history are available on the ServiceNow Store for comprehensive tracking.

    Additional Notes

    • No updates or changes were noted in additional requirements, browser requirements, accessibility, or localization between Zurich and Australia releases.
    • The quote summarization feature introduced in Zurich remains the key highlight for enhanced quote accuracy and process efficiency.

    Practical Implications for ServiceNow Customers

    When upgrading from Zurich to Australia for ServiceNow Otto for CPQ, customers should focus on leveraging the quote summarization feature introduced in Zurich to streamline quoting workflows and improve accuracy. The update to AI usage measurement affects billing and usage tracking, so customers should review this change to manage their AI consumption effectively. No new features or removals in Australia mean stability in functionality, simplifying upgrade planning. Activation via the ServiceNow Store remains the standard method for deployment.

    Consolidated page of all release notes for ServiceNow Otto for Configure, Price, Quote (CPQ) from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configure, Price, Quote (CPQ) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow Otto for Configure, Price, Quote (CPQ) to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow Otto for Configure, Price, Quote (CPQ).

    Release Release notes

    Zurich
    Zurich Patch 7
    Summarize a quote
    Generate a summary of a quote to:
    • Summarize key quote components during early customer discussions or pre‑discovery.
    • Provide an updated view of the quote after revisions, without requiring review of multiple records.
    • Provide a single, consolidated snapshot of all actions, tasks, and notes derived from a quote in one place.
    • Highlight custom pricing, discounts, and negotiated changes made during the quoting process.
    • Review the quote prior to sending it to the customer to confirm accuracy and completeness.
    • Support internal handoffs by summarizing the quoted offer for internal teams.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Configure, Price, Quote (CPQ) features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ServiceNow Otto for Configure, Price, Quote (CPQ).

    Release Release notes

    Zurich

    Install ServiceNow Otto for CPQ by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow Otto for Configure, Price, Quote (CPQ), such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here.

    Release Release notes

    Zurich

    Summarize quote for immediate, comprehensive insights into quote details (product, pricing, and terms) to improve quote accuracy, help teams align, reduce manual review, catch issues early, and accelerate quote turnaround.

    See ServiceNow Otto for CPQ for more information.

    Australia

    		 No updates for this release.