Combined HL7 v2.x Integration release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined HL7 v2.x Integration Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document assists ServiceNow customers in upgrading the HL7 v2.x Integration from the Zurich release to the Australia release. It provides a unified view of new features, changes, and activation instructions relevant to the HL7 v2.x Integration product.

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    The notes clarify that there were no updates, removals, or deprecations in the Zurich or Australia releases except for new features introduced in Australia. This release primarily enhances inbound HL7 message handling and processing capabilities.

    Key Features

    • HL7 v2.x Inbound REST API: Enables reception of HL7 v2.x ADT messages from Electronic Health Record (EHR) systems over HTTP. It uses the HAPI HL7-over-HTTP convention to accept raw pipe-delimited ER7 message bodies and returns standard HL7 acknowledgment (ACK) responses automatically, eliminating the need for custom scripting on the integration engine side.
    • HL7 Message Log: Every inbound HL7 message is logged with its raw payload, ACK response, metadata (such as message type, trigger event, sending application/facility, and message control ID), and processing status. These metadata fields are queryable and usable as trigger conditions in ServiceNow Flow Designer workflows.
    • Parser Configurations: Incoming messages are parsed according to configurable parser profiles that define which HL7 segments and fields to extract and how to output them as structured JSON in the message log. This no-code parser enables hospitals to automate workflows without requiring HL7 expertise.
    • Demo Parser Configurations: Ready-to-edit demo configurations are provided for common ADT message types—A01 (Admit), A02 (Transfer), A03 (Discharge), and A08 (Update). These cover key segments (EVN, PID, PV1) and can be cloned and customized for specific hospital needs.

    Activation and Installation

    The HL7 v2.x Integration in Australia is delivered as a separate application available through the ServiceNow Store. Customers must request and install this application to activate the integration on their instances.

    Additional Information

    No changes were noted for browser requirements, accessibility, localization, or other related areas between Zurich and Australia releases. The integration works seamlessly with the HL7 v2.x Inbound REST API to streamline HL7 message processing within ServiceNow.

    Practical Benefits for ServiceNow Customers

    • Receive and process HL7 v2.x ADT messages directly within ServiceNow with minimal configuration and no custom coding.
    • Leverage detailed message logging and metadata to build automated workflows using Flow Designer.
    • Customize parsing easily to fit hospital-specific needs using demo parser templates as a starting point.
    • Simplify upgrades and implementation by following consolidated release notes and activation guidance.

    Consolidated page of all release notes for HL7 v2.x Integration from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family HL7 v2.x Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading HL7 v2.x Integration to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for HL7 v2.x Integration.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    HL7 v2.x Inbound REST API
    The HL7 v2.x Inbound REST API receives inbound HL7 v2.x ADT messages from EHR systems over HTTP and returns standard HL7 v2.x acknowledgment responses. It implements the HAPI HL7-over-HTTP convention, accepting raw pipe-delimited ER7 message bodies and processing them against configured parser profiles.
    HL7 message log
    Every inbound HL7 v2.x message is stored with its raw payload, ACK response, message metadata (type, trigger event, sending application and facility, message control ID), and processing status. Metadata fields are queryable and available as Flow Designer trigger conditions.
    Parser configurations
    When a message is received, ServiceNow parses it with the matching parser configuration and writes the extracted values to the message log record's structured JSON (parsed_data). Parser configurations define which segments and fields to extract and the output path for each value.
    Demo parser configurations
    Demo parser configurations for ADT A01, A02, A03, and A08 are available when you load demo data, covering the EVN, PID, and PV1 segments. They are editable, and you can clone them for hospital-specific customization.

    Changes

    Between your current release family and Australia, some changes were made to existing HL7 v2.x Integration features.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some HL7 v2.x Integration features or functionality were removed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some HL7 v2.x Integration features or functionality were deprecated.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate HL7 v2.x Integration.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    HL7 v2.x Integration is distributed as a separate application through the ServiceNow Store. Request the application from the ServiceNow Store and install it to activate it on your instance.

    Additional requirements

    If any additional requirements were introduced or changed for HL7 v2.x Integration we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for HL7 v2.x Integration we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for HL7 v2.x Integration, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for HL7 v2.x Integration we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for HL7 v2.x Integration we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    • Works alongside the HL7 v2.x Inbound REST API to receive HL7 v2.x messages from EHR systems over HTTP and return standards-compliant acknowledgment responses.
    • Receive raw HL7 v2.x messages directly in ServiceNow and automatically return standards-compliant ACK responses — with no custom scripting on the integration engine side.
    • Parse raw HL7 v2.x messages into structured JSON on the message log using a configurable, no-code parser, enabling hospital workflow automation without HL7 v2.x expertise.
    • Demo parser configurations for ADT A01 (Admit), A02 (Transfer), A03 (Discharge), and A08 (Update) provide ready-to-edit starting points for the most common hospital ADT workflows.