Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Third-party Risk Management (TPRM) Release Notes for Upgrades from Zurich to Australia

This consolidated release note provides ServiceNow customers with an essential guide to upgrading the ServiceNow Otto for Third-party Risk Management (TPRM) solution from the Zurich release family to the Australia release family. It summarizes new features, changes, and important upgrade information to help customers prepare and understand the impact of the upgrade.

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Key Features

Extended AI Model Support (Zurich Patch 12): The platform now supports additional AI models including Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, alongside previously supported models. Model availability depends on the customer’s subscription, allowing flexible AI model selection to suit specific needs.
Generative AI for Issue Recommendations (Zurich Patch 7): Users with the third-party assessment reviewer role can leverage generative AI to automatically identify and recommend issues based on assessment responses. Recommendations include rationalized summaries and require user confirmation before issues are created.
AI-Powered Issue Summarization (Zurich Patch 4): The generative AI skill summarizes complex issue records across all issue states, improving efficiency by reducing manual review time, enhancing consistency in issue descriptions and remediation guidance, and accelerating triage and reporting.
Automatic Activation of AI Skills: New customers installing the AI product will have designated AI skills turned on by default. Existing customers upgrading starting with Australia Early Access will have any previously unconfigured skills activated automatically, while previously turned-off skills remain inactive.

Key Changes

Product Naming Update: From Zurich Patch 12 onward, “Now Assist for Third-party Risk Management” is renamed to “ServiceNow Otto® for TPRM”. Product entitlements remain unchanged.
Default AI Model Update: The issue recommendation skill now defaults to the Azure OpenAI gpt-4-5-mini model, with options to select other supported AI models depending on customer requirements.
Usage Measurement Changes: Modifications to Now Assist usage measurement were introduced in Zurich Patch 5 to improve monitoring of AI feature consumption.

Upgrade and Activation Guidance

Before upgrading to Australia, customers should review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition.
To activate ServiceNow Otto for TPRM, customers must install the Now Assist for TPRM application via the ServiceNow Store. Post-installation, all ServiceNow Otto for TPRM AI skills are enabled by default.

Additional Information

No features or functionalities were removed or deprecated between Zurich and Australia releases.
There are no updates related to browser requirements, accessibility, localization, or additional technical requirements in this upgrade.
If a product family had no updates for a particular release, this is clearly noted to help customers quickly identify relevant changes.

This upgrade primarily enhances AI capabilities within the TPRM solution, enabling customers to leverage advanced AI models for improved issue identification, recommendation, and summarization—streamlining third-party risk management workflows and improving operational efficiency.

Consolidated page of all release notes for ServiceNow Otto for Third-party Risk Management (TPRM) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Third-party Risk Management (TPRM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Third-party Risk Management (TPRM) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Third-party Risk Management (TPRM).


Release	Release notes
Zurich	Zurich Patch 12 Extended AI model support for Now Assist for TPRM Starting with Zurich Patch 12, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to previously supported models. Model availability depends on your ServiceNow Otto for Third-party Risk Management (TPRM) subscription, providing greater flexibility when selecting the AI model that meets your requirements. Zurich Patch 7 Generate TPRM issue recommendations If you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the if you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the ServiceNow Otto for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation. Zurich Patch 4 Generate a summary of a TPRM issue If you have the third-party assessor role [sn_vdr_risk_asmt.vendor_assessor] role and have installed the ServiceNow Otto for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data. Some generative AI skills are turned on by default The new default behavior works as follows: New customers: When you install an AI product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Third-party Risk Management (TPRM) features.


Release	Release notes
Zurich	Zurich Patch 12 AI in Third-party Risk Management Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. Default AI model for issue recommendation skill Starting with Zurich Patch 12, the issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses Azure OpenAI gpt-4-5-mini as the default model. This update changes the default model for issue recommendations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. Large language models on the ServiceNow AI Platform Zurich Patch 8 Zurich Patch 5 Changes to Now Assist usage measurement
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Third-party Risk Management (TPRM).


Release	Release notes
Zurich	Install the Now Assist for TPRM application by requesting it from ServiceNow Store. After installing ServiceNow Otto for TPRM all ServiceNow Otto for TPRM skills are activated by default.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Third-party Risk Management (TPRM), such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here.


Release	Release notes
Zurich	Zurich Patch 12 Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. Zurich Patch 7 Use generative AI to recommend TPRM issues for reviewer validation. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Use ServiceNow Otto for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records. Some Now Assist skills, agents, and agentic workflows are now turned on by default. See AI in Third-party Risk Management for more information.
Australia	No updates for this release.