Combined Journey designer release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Journey Designer Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of the updates, new features, changes, removals, and deprecations in Journey Designer from the Zurich release through to Australia. It is designed to assist in preparing for and executing upgrades effectively by highlighting relevant information across multiple release families. Key pre- and post-upgrade tasks should be reviewed and completed as part of the upgrade process.

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    New Features

    • Agentic Workflows Introduced in Zurich:
      • Offboarding Knowledge Transfer Plan Generation: Automates capturing and organizing critical knowledge during employee offboarding. AI agents collect information from managers, discover relevant documents, categorize content, and facilitate reviews before sharing with successors.
      • Onboarding Ramp-up Plan Generation: AI agents collaborate to create personalized onboarding plans that accelerate the knowledge and skill development of new employees.
    • Expanded AI Model Provider Options: Besides Now LLM Service and Azure OpenAI, Google Gemini and AWS Claude are now available for generative AI skills and AI agents, offering enhanced flexibility for AI-powered workflows.
    • Journey Overview Page Configuration (Zurich Early Availability): Administrators can now customize the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets to tailor the interface to organizational needs.

    Changes, Removals, and Deprecations

    • No changes or removals: There were no changes or removals to Journey Designer features between Zurich and Australia releases.
    • Deprecations:
      • Learning Posts: All Learning Posts capabilities are now fully integrated within Journey Designer.
      • Listening Posts: Refer to Listening Posts release notes for deprecation details.

    Activation and Requirements

    • Activation: Journey Designer installation requires requesting it from the ServiceNow Store.
    • No new additional requirements or browser requirements: There were no updates regarding additional prerequisites or browser specifications for Journey Designer in these releases.

    Accessibility and Localization

    There were no new accessibility or localization updates introduced between Zurich and Australia releases for Journey Designer.

    Highlight Information

    • Usability Enhancements in Zurich:
      • Ability to cancel Journey Accelerator journeys directly from the portal.
      • Improved synchronization performance between the Opened for and Journey Owner fields.
      • Configurable Journey overview page widgets to show or hide Task Templates and Create a Journey for Your Team options.
      • Enhanced pre-hire onboarding experience enabling a smooth transition from applicant to full-time employee.
    • No updates in Australia release regarding highlights.

    Consolidated page of all release notes for Journey designer from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Journey designer to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Journey designer.

    Release Release notes

    Zurich
    Zurich Patch 1Zurich Patch 7
    Offboarding knowledge transfer plan generation agentic workflow
    The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors.
    Generate onboarding ramp-up agentic workflow
    Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.
    Table 1. Agentic workflows
    Agentic workflow name Description
    Generate onboarding ramp-up plan AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey.
    New third-party AI model provider options available for all AI applications
    Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
    Zurich Early Availability
    Configure the journey overview page
    As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Journey designer features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Journey designer features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Journey designer features or functionality were deprecated.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Journey designer.

    Release Release notes

    Zurich

    Install Journey designer by requesting it from the ServiceNow Store.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Journey designer we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Journey designer we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Journey designer, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Journey designer we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Journey designer we have noted them here.

    Release Release notes

    Zurich
    • Usability enhancements:
      • Use the option to cancel Journey Accelerator journeys from the portal.
      • See higher performance in sync between the Opened for and Journey Owner fields.
      • Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets.
    • The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee.

    See Journey Designer for more information.

    Australia

    		 No updates for this release.