Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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en-US

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australia Combined Product Files

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delta3az

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delta3az

Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Zero Copy Connector Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document guides ServiceNow customers through the upgrade process of the ServiceNow Otto for Zero Copy Connector from the Zurich release family to the Australia release family. It highlights new features, changes, removals, and activation information relevant to this upgrade, helping customers understand what to expect and how to prepare.

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New Features

Australia Patch 5 (August): Introduction of Now Assist for Zero Copy Connectors, featuring the rebranded ServiceNow Otto® conversational AI platform. This platform integrates AI-driven agentic capabilities, supports multimodal interactions (web, mobile, messaging), and enables autonomous orchestration across cross-system workflows.
Australia Patch 2 (May): Enhanced AI Agent for SAP OData services that accelerates development by discovering relevant SAP OData v2 services through the OData Services Recommender AI agent, improving integration opportunities aligned with standard SAP capabilities.

Changes

No changes were made to existing features between Zurich and Australia releases for the Zero Copy Connector.

Removals

The "Ask AI" button has been removed from the Model Manager in the Australia release.

Deprecations

There are no deprecations reported between Zurich and Australia releases for this product.

Activation Information

To activate the ServiceNow Otto for Zero Copy Connector in the Australia release, customers should request the app through the ServiceNow Store. The store also provides access to all available apps and version history release notes for cumulative updates.

Additional Information

Requirements and Browser Support: No new or changed additional or browser requirements were reported for this upgrade.
Accessibility and Localization: There are no updates regarding accessibility compliance or localization considerations.
Branding Updates: ServiceNow Otto is the new AI experience brand as of version 29.2.11, reflected across ServiceNow products including the Zero Copy Connector.

Practical Implications for Customers

Upgrading to the Australia release enhances AI capabilities within the Zero Copy Connector, especially through the integrated ServiceNow Otto platform and improved SAP OData AI agent. Customers will benefit from more autonomous and intelligent orchestration of workflows with multimodal AI support. The removal of the Ask AI button requires adaptation for users accustomed to that feature. Activation via the ServiceNow Store is straightforward and ensures access to ongoing updates.

Consolidated page of all release notes for ServiceNow Otto for Zero Copy Connector from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Zero Copy Connector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Zero Copy Connector to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Zero Copy Connector.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 (August) Now Assist for Zero Copy Connectors Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, support multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Australia Patch 2 (May) Improved AI Agent for SAP OData services Reduce missed integration opportunities and accelerate development by discovering relevant SAP OData v2 services for your models using the OData Services Recommender AI agent. This workflow finds standard SAP capabilities that align with your use cases.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Zero Copy Connector features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	The Ask AI button has been removed from the Model Manager.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Zero Copy Connector.


Release	Release notes
Zurich	No updates for this release.
Australia	Install ServiceNow Otto for Zero Copy Connector by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Zero Copy Connector, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Zero Copy Connector we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Zero Copy Connector we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	As of version 29.2.11, ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Zero Copy Connector. Discover OData services faster using an AI agent for Zero Copy Connector for ERP. See Now Assist for Zero Copy Connectors for more information.