Combined ServiceNow AI Lens release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Lens release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow AI Lens to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow AI Lens.


Release	Release notes
Zurich	Zurich Patch 1 ServiceNow AI Lens UI enhancement Launch the ServiceNow AI Lens scanner window by using the context defined in the Lens actions or as a standalone application. You can preview the gathered insights or extracted data. You can also see the logged-in user and instance details. Use Lens actions to customize Lens behavior Define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. With Lens actions, you can customize how a classic form is auto-filled. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the ServiceNow AI Lens execution. For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a table. You can also define form fields that must be used as context. As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal. Use ServiceNow AI Lens in Virtual Agent Trigger ServiceNow AI Lens from a Virtual Agent conversation by using the ServiceNow AI Lens topic in Virtual Agent. Auto-attach images to a record View captured images that are automatically attached to an auto-filled record using ServiceNow AI Lens. You can view the images to understand the source of the auto-filled information. New third-party AI model provider options available for all AI applications Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI.
Australia	Set your default launch preference for AI Lens Choose how AI Lens opens when you start a session — from your browser or the desktop application. You can update this preference at any time. Upload files from your browser to auto-fill form fields Use AI Lens in your browser to upload files for it to analyze and auto-fill form fields — no installation required. Attach files by dragging or dropping or browsing and then upload the files for AI Lens to analyze and auto-fill form fields. File upload limits apply. Map related Excel column headers and their values to a single ServiceNow table field Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field. For example, if your Excel sheet has separate City, State, and Country columns, you can map all three values to a single Location field in your ServiceNow table. The service takes the values from each related column header and maps them as a combined data element to your target field, preserving the relationship between the data. Duplicate rows are automatically removed. This enhancement works with choice mapping and reference mapping. Map Excel column headers and values to multiple ServiceNow table fields in a single operation Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously. For example, if your Excel sheet contains equipment-related data under headers such as Equipment Description, Manufacturer, and Model Name, AI Lens can auto-map these column headers and their values to multiple table fields at the same time. Some columns may map to one table while others map to different tables based on relevance. AI Lens, for example, can auto-map a single column header and its values to multiple table fields. The target tables are specified in your input JSON. Duplicate rows are automatically removed. This enhancement works with schema mapping. Capture and analyze screens from your browser to auto-fill catalog item forms in Service Portal Capture and analyze the contents of your screen directly from your browser to auto-fill catalog item form fields in Service Portal — no installation required. To specify the area of the captured screen that you want AI Lens to analyze, crop the image before submitting it for analysis. Excel mapping as a service Use Lens as a Service to support three auto-mapping services between Excel and ServiceNow tables. Auto-map Excel column headers to ServiceNow table fields. Auto-map Excel choice column values to ServiceNow choice field values. Auto-map Excel reference column values to ServiceNow reference field values. Capture and analyze screens from your browser to auto-fill forms Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis. Pre-configure instance URL and enable auto-login for ServiceNow AI Lens After installing the ServiceNow AI Lens desktop application, set up your organization's ServiceNow® instance URL once so that it appears pre-filled on the login screen for all users. You can also enable automatic sign-in so that users are signed in automatically on subsequent launches without being prompted for credentials. If a user signs out or their sign-in expires, ServiceNow AI Lens prompts them to sign in again.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow AI Lens features.


Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
Australia	No changes in this release.

Removed

Between your current release family and Australia, some ServiceNow AI Lens features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow AI Lens features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow AI Lens.


Release	Release notes
Zurich	ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure.
Australia	ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow AI Lens we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow AI Lens we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow AI Lens, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow AI Lens we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow AI Lens we have noted them here.


Release	Release notes
Zurich	Zurich Patch 12 Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields — no installation required. Updated the AI experience branding in ServiceNow AI Lens to align with ServiceNow Otto naming and visual guidelines. Zurich Patch 11 Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal — no installation required. Zurich Patch 10 Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow® table fields. Zurich Patch 9 Zurich Patch 7 Upload files, and then analyze and extract information from them. Auto-map Microsoft Excel sheet headers with the columns of a ServiceNow® table. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill fields in a form. Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. Zurich Patch 1 Use the Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow AI Lens execution. Configure Lens actions to launch ServiceNow AI Lens from any part of the ServiceNow AI Platform, such as a workspace form or a portal. Trigger ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or in a portal. View captured images that are attached to an auto-filled record using ServiceNow AI Lens. Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. See ServiceNow Lens for more information.
Australia	Australia Patch 5 Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields — no installation required. Updated the AI experience branding in ServiceNow AI Lens to align with ServiceNow Otto naming and visual guidelines. Australia Patch 4 Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal — no installation required. Australia Patch 3 Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow table fields. Australia Patch 2 Get started with ServiceNow AI Lens by using it directly from the browser. No downloading or installation required. See ServiceNow Lens for more information.