Combined Operational Technology Manager release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 7 minutes to read
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    Summary of Combined Operational Technology Manager Release Notes for Upgrades from Zurich to Australia

    This consolidated guide provides ServiceNow customers with essential information to prepare for upgrading the Operational Technology Manager (OTM) from the Zurich release to Australia. It summarizes new features, changes, removals, and important upgrade tasks across the release family to help ensure a smooth transition and optimized use of the product.

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    Key Features

    • Enhanced Access Control for OT: Introduced in Zurich Patch 3 and continued in Australia Patch 3, this feature improves system security by implementing data filters, deny-unless ACLs, and ACL query rules specifically for Operational Technology environments.
    • AI Platform Licensing Tiers: Starting Zurich Patch 1 and Australia Patch 1, ServiceNow AI Platform offers three licensing levels—Foundation, Advanced, and Prime—providing varying degrees of AI capabilities, from basic insights to autonomous AI asset management and custom workflows.
    • Operational Technology Network Map: Available in early Australia releases within the Industrial Workspace, this map visualizes OT site subnets and devices, enhancing network visibility and management.
    • CMDB OT Class Model Updates: Both Zurich and Australia releases added the IP Network Subnets related list to numerous CMDB classes, enabling detailed subnet and device relationship tracking. OT device details are now viewable directly in form views for certain CMDB classes, with related UI simplifications.
    • Now LLM Service Deprecation: In Australia Patch 4, the Now LLM Service was deprecated as the default AI model provider for new or inactive AI assets, moving to third-party LLMs by default while retaining manual selection capability for existing users.
    • Renaming: Now Assist for OTM was renamed to OT Manager Foundation in Australia Patch 1 to better align with branding.

    Key Changes

    • CMDB Groups Contextualization: Both Zurich and Australia releases restrict Automated IT OT Bulk Contextualization records to one CMDB group per record and limit scheduled job processing to 10,000 CIs at a time, ensuring manageable data processing.
    • Admin Roles: Introduction of more granular admin roles grants developers the ability to perform specific configuration tasks without requiring full admin permissions, enhancing security and operational control.

    Removed Functionality

    • The "New" button was removed from certain related lists (Network Adapters, Memory Modules, Software Installed, IP Addresses) for users with read-only access to sites in both Zurich and early Australia releases, improving access control and user interface consistency.

    Upgrade Preparation and Activation

    • Before upgrading to Australia, customers should review and complete all pre- and post-upgrade tasks outlined to ensure a successful transition.
    • Operational Technology Manager installation and activation continue to be managed through requests in the ServiceNow Store.

    Additional Notes

    • No additional requirements, browser changes, accessibility updates, or localization considerations were introduced between Zurich and Australia releases.
    • Customers are encouraged to leverage new features such as Enhanced Access Control and the OT network map to strengthen security and gain deeper operational insights.

    Consolidated page of all release notes for Operational Technology Manager from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Operational Technology Manager to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Operational Technology Manager.

    Release Release notes

    Zurich
    Zurich Patch 3
    Use Enhanced Access Control for OT
    Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security.
    Zurich Patch 1
    [Placeholder link text to key bundle-platai.ai-native-sku-overview]
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Early Availability
    Operational Technology Network Map
    Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet.
    CMDB OT class model updates
    Configure for your OT devices with the following CMDB OT class model updates:
    • The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device.
    • The IP Network Subnets related list was added to the following CMDB classes:
      • cmdb_ci_display
      • cmdb_ci_firewall_network
      • cmdb_ci_security
      • cmdb_ci_ids_network
      • cmdb_ci_imaging
      • cmdb_ci_unclassed_hardware
      • cmdb_ci_multimedia
      • cmdb_ci_monitor_control
      • cmdb_ci_aix_server
      • cmdb_ci_computer
      • cmdb_ci_esx_server
      • cmdb_ci_hardware
      • cmdb_ci_hpux_server
      • cmdb_ci_hyper_v_server
      • cmdb_ci_iot
      • cmdb_ci_ip_firewall
      • cmdb_ci_ip_router
      • cmdb_ci_ip_switch
      • cmdb_ci_linux_server
      • cmdb_ci_monitor_control
      • cmdb_ci_netgear
      • cmdb_ci_ot
      • cmdb_ci_pc_hardware
      • cmdb_ci_printer
      • cmdb_ci_protocol_converter
      • cmdb_ci_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
      • cmdb_ci_win_server
    • You can now view the OT device details for the following CMDB classes:
      • cmdb_ci_esx_server
      • cmdb_ci_hyper_v_server
    • Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes:
      • cmdb_ci_aix_server
      • cmdb_ci_hpux_server
      • cmdb_ci_pc_hardware
      • cmdb_ci_hyper_v_server
      • cmdb_ci_esx_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
    • Admins can edit the protection policy for an OT View rule for all CMDB classes.

    Australia
    Australia Patch 4
    Now LLM service deprecation
    The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Australia Patch 3
    Use Enhanced Access Control for OT
    Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security.
    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Australia Early Availability
    Operational Technology Network Map
    Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet.
    CMDB OT class model updates
    Configure for your OT devices with the following CMDB OT class model updates:
    • The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device.
    • The IP Network Subnets related list was added to the following CMDB classes:
      • cmdb_ci_display
      • cmdb_ci_firewall_network
      • cmdb_ci_security
      • cmdb_ci_ids_network
      • cmdb_ci_imaging
      • cmdb_ci_unclassed_hardware
      • cmdb_ci_multimedia
      • cmdb_ci_monitor_control
      • cmdb_ci_aix_server
      • cmdb_ci_computer
      • cmdb_ci_esx_server
      • cmdb_ci_hardware
      • cmdb_ci_hpux_server
      • cmdb_ci_hyper_v_server
      • cmdb_ci_iot
      • cmdb_ci_ip_firewall
      • cmdb_ci_ip_router
      • cmdb_ci_ip_switch
      • cmdb_ci_linux_server
      • cmdb_ci_monitor_control
      • cmdb_ci_netgear
      • cmdb_ci_ot
      • cmdb_ci_pc_hardware
      • cmdb_ci_printer
      • cmdb_ci_protocol_converter
      • cmdb_ci_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
      • cmdb_ci_win_server
    • You can now view the OT device details for the following CMDB classes:
      • cmdb_ci_esx_server
      • cmdb_ci_hyper_v_server
    • Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes:
      • cmdb_ci_aix_server
      • cmdb_ci_hpux_server
      • cmdb_ci_pc_hardware
      • cmdb_ci_hyper_v_server
      • cmdb_ci_esx_server
      • cmdb_ci_solaris_server
      • cmdb_ci_unix_server
      • cmdb_ci_ups
    • Admins can edit the protection policy for an OT View rule for all CMDB classes.

    Changes

    Between your current release family and Australia, some changes were made to existing Operational Technology Manager features.

    Release Release notes

    Zurich
    Use CMDB groups to add OT context to IT CIs
    When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group.
    Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job
    The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.
    Admin role dependency
    Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role.

    Australia
    Australia Patch 1
    Now Assist for OTM was renamed to OT Manager Foundation
    Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation.
    Australia Early Availability
    Use CMDB groups to add OT context to IT CIs
    When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group.
    Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job
    The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.
    Admin role dependency
    Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role.

    Removed

    Between your current release family and Australia, some Operational Technology Manager features or functionality were removed.

    Release Release notes

    Zurich
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses

    Australia
    Australia Early Availability
    • The New button was removed from the following related lists for users with read-only access to a site:
      • Network Adapters
      • Memory Modules
      • Software Installed
      • IP Addresses

    Deprecations

    Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Operational Technology Manager.

    Release Release notes

    Zurich

    Install Operational Technology Manager by requesting it from the ServiceNow Store.

    Australia

    Install Operational Technology Manager by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Operational Technology Manager we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Operational Technology Manager we have noted them here.

    Release Release notes

    Zurich
    • Help promote system security by using Enhanced Access Control for OT.
    • Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.

    See for Operational Technology Manager more information.

    Australia
    Australia Patch 4
    • The Now LLM Service is no longer the default model provider for new or inactive AI assets.
    Australia Patch 3
    • Help promote system security by using Enhanced Access Control for OT.
    Australia Patch 1
    • The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available.
    Australia Early Availability
    • Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
    • Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.

    See for Operational Technology Manager more information.