Combined UI Builder release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined UI Builder release notes for upgrades from Zurich to Australia

    This consolidated release notes document guides ServiceNow customers through the UI Builder upgrades from the Zurich release to the Australia release. It provides a comprehensive summary of new features, changes, removals, deprecations, activation instructions, and important upgrade considerations to help customers prepare for and successfully implement UI Builder enhancements.

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    New Features

    • Zurich to Australia progression: Key enhancements include building and customizing components for reuse across pages, adding generative AI capabilities via the Now Assist panel, and defining test values in Component Builder to preview component behavior during development (introduced in UI Builder Version 28.2).
    • Australia release: Introduces event-driven UI Interactions that allow declarative, reusable mapping of events to interactions without scripting, simplifying logic centralization and reducing upgrade risks. Version 29.2 adds an enhanced UI interaction diagram editor enabling in-place editing, insertion of logic branches, event swapping, deletion of steps, and visibility into unavailable toolbox items.
    • Cross-experience page reuse: Both Zurich and Australia releases enable sharing and reusing pages across workspaces without switching contexts or rebuilding content, saving time and reducing maintenance.

    Changes

    • Zurich release introduced events to track components with unsaved changes and configurable auto-dismissing alerts, improving user awareness and experience.
    • The Now Assist panel evolved from a fixed to a floating drag-enabled panel in Version 28.2, enhancing workflow flexibility and visibility.
    • Page creation now includes a page type selection in the wizard (Version 28.2), facilitating easier identification and filtering of pages in large experiences.
    • The Experience view was enhanced for better usability: default collapse of pages and variants, improved search and filtering capabilities, and automatic pagination when pages exceed 10.

    Removals and Deprecations

    There were no removals or deprecations of UI Builder features between Zurich and Australia releases.

    Activation and Requirements

    • UI Builder remains active by default in both releases. Updates can be applied via downloads from the ServiceNow Store or relevant update sources.
    • Internet Explorer is not supported for UI Builder in any release.
    • No additional system or browser requirements were introduced or changed between Zurich and Australia.

    Accessibility and Localization

    • Expanded drop-down menus for column properties are compatible with screen readers, enhancing navigation for users requiring assistive technologies.
    • There are no new localization considerations for UI Builder in this upgrade.

    Key Outcomes for ServiceNow Customers

    • Ability to build sophisticated, reusable UI components and interactions without custom scripting enhances development efficiency and reduces errors.
    • Generative AI integration and Now Assist panel improvements provide AI-driven guidance and automation to streamline UI design and troubleshooting.
    • Cross-experience page sharing reduces duplication, simplifying maintenance and improving content consistency across workspaces.
    • Improved UI interaction editing and event-driven logic empower more dynamic, maintainable user interfaces.
    • Enhanced usability in page management and workflow panels supports better productivity and experience management at scale.

    Consolidated page of all release notes for UI Builder from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family UI Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading UI Builder to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Saving section for later.

    New features

    Between your current release family and Australia, new features were introduced for UI Builder.

    Release Release notes

    Zurich
    Build and customize components
    Build custom components and configure them to be used across pages and experiences.
    Utilize AI on pages you are building
    Easily add generative AI capabilities to any page, component, or controller
    Get conversational help with the Now Assist panel
    Ask questions directly in the Now Assist panel to receive immediate AI-driven guidance without leaving UI Builder.
    Build pages and gain page insights using the Now Assist panel in UI Builder.
    As of UI Builder Version 28.2, use Now Assist to add components, bind data, adjust layouts, and get page insights such as number of components, data resource information, and access permissions.
    Add test values in Component Builder
    As of UI Builder Version 28.2, define simulated page parameters to preview and validate how customer components behave during development.

    Australia
    Create event-driven UI interactions
    Trigger UI interactions directly from events in UI Builder, allowing you to link event-driven behavior to reusable interaction logic with the following benefits:
    • Define an interaction once and apply it across multiple events and pages so UI components such as modals don't have to be associated directly with the page anymore.
    • Connect events to interactions without additional scripting.
    • Centralize logic for consistent updates and fewer errors.
    • Previously, Declarative Actions using UXF Client Actions required manual wiring on each page leading to complexity and upgrade risks. UI Interactions replace this with reusable, declarative event mapping.
    Update an existing UI interaction flow
    As of UI Builder version 29.2, the UI interaction diagram editor now supports in-place editing, giving you more flexibility when modifying existing interactions without rebuilding downstream flows.
    • Insert new steps, If/Else logic, or And branches anywhere in an existing diagram.
    • Swap the outgoing event on a step to change which event continues the flow.
    • Delete events and their downstream steps directly from the diagram.
    • View which toolbox items are unavailable for a specific location, with guidance on why.

    Changes

    Between your current release family and Australia, some changes were made to existing UI Builder features.

    Release Release notes

    Zurich
    Add events to track components with unsaved changes
    Use an event to quickly identify modified components.
    Configure alerts to auto-dismiss
    Enable alerts to auto-dismiss across an experience by configuring all of them in the experience settings or individually through an event.
    Use pages across experiences
    Share and reuse pages across workspaces without switching contexts or rebuilding content to help save time and simplify maintenance.
    Use the floating Now Assist panel to streamline your workflow
    As of UI Builder version 28.2, the fixed Now Assist panel has been replaced with a drag-enabled floating panel improving layout flexibility and workflow visibility.
    Specify your page type in the Create a page wizard
    As of UI Builder version 28.2, the Create a page wizard now includes a pageType dropdown field. This new field helps you to later identify and filter important pages within the Experience view list, especially helpful in large experiences with many pages.
    Explore the newly enhanced Experience view
    As of UI Builder version 28.2, the Experience view has improved usability in the following ways:
    • Pages and their variants appear collapsed by default for a cleaner, more focused view.
    • Locate pages and variants with ease utilizing the search field.
    • Search by name, URL, URL type, or variant, and toggle between filters for a cleaner, more intuitive page list.
    • Pagination is automatically enabled when 10 or more pages are present.

    Australia
    Use pages across experiences
    Share and reuse pages across workspaces without switching contexts or rebuilding content to help save time and simplify maintenance.

    Removed

    Between your current release family and Australia, some UI Builder features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some UI Builder features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate UI Builder.

    Release Release notes

    Zurich

    UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the ServiceNow Store.

    Australia

    UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the

    Additional requirements

    If any additional requirements were introduced or changed for UI Builder we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for UI Builder we have noted them here.

    Release Release notes

    Zurich

    Internet Explorer isn't supported for UI Builder.

    Australia

    Internet Explorer isn't supported for UI Builder

    Accessibility information

    Review details on accessibility information for UI Builder, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    The expanded drop-down menus for column properties can be read by screen readers.

    Australia

    The expanded drop-down menus for column properties are compatible with screen readers, making interface navigation easier for screen reader users.

    Localization information

    If there are specific localization considerations for UI Builder we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for UI Builder we have noted them here.

    Release Release notes

    Zurich
    • Assemble components in a low-code editor by dragging and dropping content from the UIB toolbox onto the stage.
    • Add Now Assist skills to enhance your page, component, or controller with generative AI capabilities.
    • Get instant conversational help within UI Builder through the Now Assist Panel.

    See UI Builder for more information.

    Australia
    • Share UI Builder pages across experiences without copying or recreating them, reducing maintenance and keeping users in their current workspace.
    • UI Interactions let you define reusable UI and logic that can be triggered by user actions or system events and shared across any page or experience, eliminating the need to duplicate code or UI.

    See UI Builder for more information.