Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Common Governance, Risk, and Compliance feature to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Common Governance, Risk, and Compliance feature.

Release	Release notes
Zurich	No updates for this release.
Australia	GRC notification redirection After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. Monitor my tasks After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources.

Changes

Between your current release family and Australia, some changes were made to existing Common Governance, Risk, and Compliance feature features.

Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 ServiceNow Otto® name announcement Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. Australia Patch 4 Large language models on the ServiceNow AI Platform The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. GRC notification redirection After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. Australia Patch 4 Large language models on the ServiceNow AI Platform The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. Default AI model for issue summarization skill After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk & Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements.

Removed

Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Common Governance, Risk, and Compliance feature.

Release	Release notes
Zurich	No updates for this release.
Australia	Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See Common GRC features for more information.