Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined ServiceNow Otto for Operational Sustainability Management Release Notes: Zurich to Australia Upgrade

    This consolidated release note provides a comprehensive guide for ServiceNow customers upgrading the Otto for Operational Sustainability Management product from the Zurich release family to the Australia release family. It outlines new features, changes, removals, deprecations, activation steps, and other relevant upgrade information to help you prepare and execute this upgrade effectively.

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    New Features

    • Agentic Workflows with Now Assist for ESG (Zurich Patch 4): Introduces an AI-powered copilot that streamlines carbon accounting workflows by automatically selecting metric definitions and emission factors, generating calculated metrics, and allowing user review before finalization.
    • Utility Invoice Data Extraction (Zurich Patch 1): Implements Gen AI-Powered Document Intelligence to extract ESG metric data from utility bills (electricity, gas, water) with high accuracy, automating data collection and reducing manual entry errors. This feature integrates seamlessly with ESG metric workflows, supports enterprise-scale data volumes, and includes audit features for compliance and transparency.

    Note: No new features were introduced in the Australia release for this product.

    Changes

    • Now Assist Usage Measurement Updates (Zurich Patch 5 and Patch 4): Modifications were made to how usage of Now Assist is measured and reported, improving visibility and management of AI-assisted sustainability workflows.
    • No changes were introduced in the Australia release.

    Removals and Deprecations

    There were no features removed or deprecated in the upgrade from Zurich to Australia.

    Activation and Additional Requirements

    • Activation: To install ServiceNow Otto for Operational Sustainability, request the product through the ServiceNow Store.
    • Additional Requirements and Browser Compatibility: No new or changed requirements were noted for either Zurich or Australia releases.

    Accessibility and Localization

    No updates or new considerations related to accessibility or localization were introduced in either release.

    Practical Benefits for ServiceNow Customers

    • Leverage AI-driven automation to accelerate carbon accounting and sustainability reporting, enhancing accuracy and efficiency.
    • Reduce manual data entry and errors by automating extraction of ESG data from utility bills, supporting scalability and compliance.
    • Benefit from improved tracking and management of AI assistant usage, optimizing operational sustainability workflows.
    • Streamlined upgrade process with consolidated release notes and clear guidance on activation and prerequisites.

    Consolidated page of all release notes for ServiceNow Otto for Operational Sustainability Management Management from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow Otto for Operational Sustainability Management Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow Otto for Operational Sustainability Management Management.

    Release Release notes

    Zurich
    Zurich Patch 4
    Use agentic workflows Now Assist for ESG
    The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use.
    Zurich Patch 1
    Extract data from utility invoices
    ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights:
    • Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency.
    • Automate data collection by eliminating manual data entry and reducing errors.
    • Integrate extracted data with ESG metric workflows for a seamless experience.
    • Scale your operations with an enterprise-scale solution that handles large volumes of data.
    • Confirm compliance and transparency with built-in audit features that support reporting requirements.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Operational Sustainability Management Management features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ServiceNow Otto for Operational Sustainability Management Management.

    Release Release notes

    Zurich

    Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow Otto for Operational Sustainability Management Management, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.

    Zurich Patch 4

    Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions.

    Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices.

    See ServiceNow Otto for more information.

    Australia

    		 No updates for this release.