Combined Proactive Engagement release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Combined Proactive Engagement Release Notes for Upgrades from Zurich to Australia

    This consolidated release note document assists ServiceNow customers in preparing for their upgrade of the Proactive Engagement product from the Zurich release to the Australia release. It provides a unified view of all changes, new features, and important information across these releases to streamline the upgrade process.

    Show full answer Show less

    Upgrade Preparation and Tasks

    Before upgrading to the Australia release, customers should review and complete any necessary pre- and post-upgrade tasks related to Proactive Engagement. This ensures a smooth transition and proper configuration post-upgrade.

    New Features, Changes, and Updates

    Between the Zurich and Australia releases, there are no new features, changes, removals, or deprecations affecting Proactive Engagement. This means customers can expect feature parity with no modifications impacting their existing implementations.

    Activation, Requirements, and Compliance

    • Activation: No changes in activation procedures from Zurich to Australia.
    • Additional Requirements: No new or changed requirements were introduced.
    • Browser Requirements: No updates to browser compatibility or requirements.
    • Accessibility: No new accessibility considerations or compliance updates.
    • Localization: No localization changes affecting Proactive Engagement.
    • Highlight Information: No additional highlights or special considerations noted.

    Implications for ServiceNow Customers

    ServiceNow customers utilizing Proactive Engagement can upgrade from Zurich to Australia without concern for changes in functionality, activation steps, or technical requirements. The lack of updates means existing configurations and workflows remain valid, minimizing upgrade risk and effort.

    Consolidated page of all release notes for Proactive Engagement from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Proactive Engagement to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Proactive Engagement.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Proactive Engagement features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Proactive Engagement features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Proactive Engagement features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Proactive Engagement.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Proactive Engagement we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Proactive Engagement we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Proactive Engagement we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.