Combined Order Management release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 6 minutes to read
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    Summary of Combined Order Management Release Notes for Upgrades from Zurich to Australia

    This document consolidates the key release notes for ServiceNow Order Management upgrades from the Zurich release family to the Australia release family. It is designed to help ServiceNow customers understand the new features, changes, and important upgrade considerations when moving to Australia, ensuring a smooth transition and effective use of enhanced capabilities.

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    Important Upgrade Information

    • There are no updates for the Zurich or Australia releases specifically labeled as “no updates for this release”.
    • Before upgrading, customers should review and complete designated pre- and post-upgrade tasks to ensure a successful upgrade process.
    • Order Management installation continues to be available via the ServiceNow Store for both Zurich and Australia releases.

    New Features Introduced Between Zurich and Australia

    • Move Order: Enables agents to handle move journeys involving changes to location and product attributes efficiently.
    • Pricing Adjustments for Order Line Items: Allows agents to view, add, and edit manual price adjustments directly from list views, simplifying workflows and providing a complete view of automatic and manual adjustments.
    • Order Summarization: Summarizes complex orders involving products, services, and fulfillment tasks to improve agent productivity and decision-making.
    • Support for Complex Characteristics: Defines complex product attributes using various data types and hierarchical rules for compatibility, decomposition, and attribute propagation.
    • Order Header Discount: Provides the ability to apply discounts across multiple order lines in a single action, streamlining pricing consistency and speeding order processing.
    • Delta Pricing on Orders (Australia): Calculates pricing and quantity changes during modifications and renewals, improving accuracy by deriving deltas from existing contracts or purchases.
    • Price and Quantity Ramps: Displays planned pricing and quantity changes over time on order line items within a single order for better visibility.
    • ServiceNow Otto Integration: Introduces a conversational AI assistant to assist with order triage and guided updates such as shipping addresses and quantities.
    • Customer Entities on Order Capture: Captures Deal Type and Route to Market details to ensure correct assignment and consistent deal structure from quote through order.
    • Order Header Tasks: Enables creation and tracking of tasks at the order and top order line level, supporting operational workflows across the order lifecycle.
    • Derived Pricing on Order Line Items: Automates management of system-generated lines based on pricing rule evaluations, enhancing pricing accuracy and integrity by restricting manual edits on these lines.

    Changes and Enhancements

    • Order Management Integration with Strategic Portfolio Management (SPM): Enhanced support for managing in-flight orders, site projects, program projects, and sub-project hierarchies.
    • Improved Order Approval Accuracy: Validates contract start/end dates and terms for recurring and entitlement orders, preventing errors on one-time orders and supporting correct processing and contract tracking.
    • Visibility and Management Enhancements: Improves visibility of all entities involved in a deal including billing, shipping, entitlement, and partner details; supports dependent task chains for streamlined task sequencing.

    Removed and Deprecated Features

    There are no feature removals or deprecations between Zurich and Australia releases for Order Management.

    Additional Notes

    • No changes were noted in browser requirements, accessibility, localization, or additional requirements for Order Management between Zurich and Australia.
    • Activation and installation instructions remain consistent, with apps available via the ServiceNow Store.

    What This Means for ServiceNow Customers

    Upgrading to Australia equips your Order Management environment with advanced pricing accuracy, enhanced task and workflow management, improved order visibility, and AI-assisted triage, all designed to streamline complex order processing and improve agent productivity. Enhanced integration with Strategic Portfolio Management ensures better handling of project-related orders. The new capabilities reduce manual tasks, increase pricing consistency, and provide a holistic view of orders, enabling faster and more confident decision-making.

    Consolidated page of all release notes for Order Management from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Order Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Order Management.

    Release Release notes

    Zurich
    Move order
    The move order helps agents to perform move journey that requires location change, the location and change of attribute values, the location change and add or delete the product.
    Pricing Adjustments for order line items
    Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, reducing clicks and streamlining the process. This new experience makes it easier for order agents to enter manual price adjustments and provides a holistic view of both automatic and manual adjustments.
    Summarization for Order Management
    Summarizes complex orders across products, services, and fulfillment tasks. This helps agents quickly understand status, take the right actions, and avoid navigating fragmented views. This results in easier next steps and improved productivity. For more information, see the ServiceNow Otto for Order Management release notes.
    Support for complex characteristics for orders
    Take advantage of the following complex characteristics for orders:
    Order header discount

    Provide order agents with the ability to apply discounts across multiple order lines with a single action through an order header discount feature. This feature streamlines discounting workflows, improves pricing consistency, and helps speed up order processing for large complex deals.

    Australia
    Delta pricing on orders
    Calculate pricing and quantity changes during MACD activities and renewals by deriving deltas from existing products, contracts, or purchases. This improves accuracy when processing order modifications.
    • Defaults contract type and contract line type when empty, based on the order and line actions being performed.
    • Adds delta pricing–related header and line fields, along with pricing adjustment rule identifiers and conditions, and supports mapping these fields across order, product instance, and order copy flows.
    Price and quantity ramps on order line items
    View price and quantity ramps directly on order line items to model planned changes over time within a single order, providing visibility into pricing changes without managing multiple orders. For more information, see the Product Catalog Management and Pricing Management release notes
    Manage order updates with ServiceNow Otto
    Use a conversational AI assistant to improve order triage and resolution. The assistant understands order context and supports guided actions such as updating shipping addresses and quantities across order line items.
    Customer entities on Order
    Capture Deal Type (Direct or Indirect) and Route to Market on every order to ensure the right parties are assigned, and deal structure is consistent from quote through to order.
    Order header tasks
    Create and track tasks at the order and top order line level, independent of order line items, across all stages of the order lifecycle from pre-decomposition through post-fulfillment to support operational tasks such as customer onboarding, compliance review, approval tracking, customer notifications, and post-activation follow-up.
    Derived pricing on order line items
    Improve pricing accuracy by letting the system automatically manage derived order lines based on pricing rule responses. When pricing rules are evaluated, the system handles line-level changes for you based on source product offer lines and their date ranges:
    • Adds new system-generated lines when pricing rules require them.
    • Updates existing derived lines when pricing conditions change.
    • Removes derived lines that no longer apply.
    • Restricts editing and copying on system-generated lines to preserve pricing integrity.

    Changes

    Between your current release family and Australia, some changes were made to existing Order Management features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to OM integration with SPM
    Use OM integration with SPM to create program, reuse program, create site project and reuse site project in the SPM.

    Australia
    Managing inflight order for site projects
    Use the OM integration with SPM for in-flight orders to support projects for site and maintain program project and sub-project hierarchy.

    Removed

    Between your current release family and Australia, some Order Management features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Order Management features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Order Management.

    Release Release notes

    Zurich

    Install Order Management by requesting it from the ServiceNow Store.

    Australia

    Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Order Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Order Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Order Management, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Order Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Order Management we have noted them here.

    Release Release notes

    Zurich
    • Handle move orders support.
    • Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) to enable projects for site and maintain program project and sub-project hierarchy.
    • Enables agents to change the location for product inventory at the order line level.
    • Support for nested objects, arrays, and custom attributes to model complex products.​
    • Support for order header discounts​.

    See Order management for more information.

    Australia
    • Enable agents and customers to make faster, more confident decisions on orders by instantly seeing the impact of price and quantity changes, ensuring clarity on what's owed for every update.
    • Improve order approval accuracy by validating contract start and end dates and terms for recurring and entitlement orders, while preventing contract dates from being set on one-time orders. This helps orders process correctly the first and contract obligations to be properly tracked.
    • Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) for in-flight orders to support projects for site and maintain program project and sub-project hierarchy.
    • Improve pricing accuracy on orders by automatically adding, updating, and removing system-generated lines in response to pricing rule changes, without requiring manual edits.
    • Enable visibility into all entities involved in a deal by viewing billing, shipping, entitlement, and partner details on the customer order.
    • Enable order agents to create, track, and complete order-level tasks at the order header and top order line item level, with support for dependent task chains that automatically sequence work across submission, post-approval, and post-fulfillment stages.

    See Order management for more information.