Combined AI Skill Kit release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined AI Skill Kit Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, features, and changes to the AI Skill Kit from the Zurich release through to Australia. It is designed to assist customers in preparing for their upgrade by summarizing enhancements, modifications, and important upgrade tasks relevant to their AI Skill Kit deployment.

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    Important Upgrade Information

    • Pre- and Post-Upgrade Tasks: Customers should review and complete necessary tasks before and after upgrading to Australia to ensure a smooth transition.
    • Release Updates: No updates were introduced specifically in the Australia release; all new features and changes occurred in the Zurich patches.

    Key Features Introduced Between Zurich and Australia

    • Labeling Workflows: Enable annotation of UI templates using a labeling framework that manages ground truth data through labeling projects and task assignments.
    • Structured Output Support: Standardizes AI responses using predefined JSON schemas, improving consistency and reducing ambiguity in agentic workflows and automation.
    • Multi-Table Synthetic Data Generation: Generates related records across multiple tables in one operation with maintained foreign key integrity, simplifying data creation.
    • AI Control Tower Integration: Enhances oversight and compliance by integrating formal approval flows for custom large language models (LLMs).
    • Role Updates: The admin role (snskillbuilder.admin) has been divided into smaller, task-specific roles, including a custom LLM-specific admin role for better role management.
    • Bring Your Own Model (BYOM): Allows customers to use and fine-tune their own AI models within their environment for tailored AI solutions.
    • New Third-Party AI Model Providers: Support for Google Gemini and AWS Claude in addition to existing providers like Now LLM Service and Azure OpenAI.
    • Skill Deployment with UI Builder: Provides an option to deploy AI skills using UI Builder for a more streamlined development experience.
    • Language Selection for Synthetic Data: Enables customers to choose the language of generated synthetic data to suit localization requirements.
    • AI-Assisted Ground Truth Creation: Utilizes AI to assist in generating accurate ground truth data for training.
    • CSV Data Import: Supports importing datasets via CSV files to facilitate data ingestion.
    • Custom Data Generator: Allows creation and use of custom data generators to produce synthetic datasets tailored to specific needs.

    Key Changes

    • Now Assist Usage Measurement: Transition from a 365-day look-back model to a 365-day burn-down model, with usage resetting annually on the contract anniversary, enhancing clarity and compliance in AI usage tracking.

    Activation and Requirements

    • Activation: Now Assist features activate through specific plugins available on the ServiceNow Store.
    • Browser Support: Now Assist supports modern browsers such as Google Chrome and Microsoft Edge; it does not support Microsoft Internet Explorer.

    Additional Notes

    • Deprecations and Removals: No features were deprecated or removed between Zurich and Australia releases.
    • Accessibility and Localization: Dynamic Translation support is available for Now Assist starting with Zurich; no additional updates for Australia.

    Practical Impact for ServiceNow Customers

    By upgrading to Australia with the AI Skill Kit, customers gain advanced capabilities in labeling, data generation, model control, and compliance management, enabling more efficient AI skill development and deployment. The enhanced usage measurement and role segmentation provide better governance and operational clarity. Customers can integrate their own models, leverage new AI providers, and deploy skills more flexibly using UI Builder, all while maintaining strong data integrity and localization support.

    Consolidated page of all release notes for AI Skill Kit from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AI Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AI Skill Kit to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for AI Skill Kit.

    Release Release notes

    Zurich
    Zurich Patch 7
    LabellingUse labeling workflows to annotate UI templates
    Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates
    sStructured output support for AI responses
    Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation.
    Use multi-table data generatorNew multi-table synthetic data generation option
    You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. 
    Create a modelAI Control Tower integration with custom LLMs.
    Improve oversight and compliance for AI deployments with formal approval flows for custom models.
    AI Skill Kit rolesUpdate to the abilities of the admin role
    The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role.
    Zurich Patch 4
    Create a model
    When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs.
    New third-party AI model provider options available for all AI applications
    Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
    New skill deployment option
    Deploy skills using UI Builder.
    Choose a language for data generation
    When you create synthetic data, you can select what language you want to receive the data in.
    AI-assisted ground truth
    Use AI to assist creating ground truth for your data.
    Import data with a CSV file
    Import data from a CSV file to create a dataset.
    Create a custom data generator
    Create and use a custom data generator to create synthetic data.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing AI Skill Kit features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some AI Skill Kit features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some AI Skill Kit features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate AI Skill Kit.

    Release Release notes

    Zurich
    Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available:

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for AI Skill Kit we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for AI Skill Kit we have noted them here.

    Release Release notes

    Zurich

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AI Skill Kit, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for AI Skill Kit we have noted them here.

    Release Release notes

    Zurich

    Now Assist supports Dynamic Translation for Zurich.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AI Skill Kit we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 7
    • Use labeling workflows to annotate UI templates.
    • Use structured output to constrain AI responses to predefined JSON schemas.
    • Improve overisght and compliance with AI Control Tower integration with your custom large language model.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Create a custom model to meet your specific needs and control behavior.
    • Customize ServiceNow skills by modifying the prompt, inputs, and providers.
    Zurich Patch 1
    • Set up a security access control list to verify user authentication for AI Skill Kit.
    • Use Document Intelligence as a tool when you create a skill.
    • Use UI Builder to deploy custom skills.
    • Use a custom data generator to create synthetic datasets.

    See AI Skill Kit for more information.

    Australia

    		 No updates for this release.