Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Zurich to Australia

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Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Zurich to Australia

This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of ServiceNow Otto for Software Asset Management (SAM) from the Zurich release family to Australia. It summarizes new features, changes, removals, deprecations, and important upgrade tasks, ensuring customers understand enhancements and required actions across these releases.

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Key Features

Agentic Workflows with AI Agents (Zurich Patch 1): Automate software asset sourcing and license reclamation processes to improve operational efficiency, optimize license utilization, and reduce compliance risks. AI agents can automatically allocate licenses, create reclamation rules by analyzing spend and usage, and suggest safe software removals.
ACL Configuration for AI Agents and Workflows: Control access to AI agents and agentic workflows through configurable access control lists (ACLs) within AI Agent Studio. This allows specifying dynamic or AI user behavior and determines user availability scopes (authenticated or public users).
Entitlement Import and Contract Extraction Automation: Use AI skills to resolve entitlement import errors for faster, more accurate imports and automate entitlement extraction from contracts to accelerate SAM application deployment (Zurich Patches 8 and 10).
SaaS Integration Troubleshooting Enhancements: Improved error explanations and resolution guidance for runtime job failures to assist in SaaS license management.
Automation for Microsoft 365 License Assignment: Agentic workflows automate license assignment within Microsoft 365 Admin Portal, streamlining license management tasks (Zurich Patch 7).
AI-Powered Usage Measurement Updates: Changes to usage measurement and default activation of certain AI skills, agents, and workflows enhance subscription management efficiency (Zurich Patches 4 and 5).

Key Changes

Branding Update: ServiceNow Otto is now the new AI experience brand, reflected in product naming without changes to entitlements (Zurich Patch 12).
Introduction of Large Language Models: Incorporated within the ServiceNow AI Platform to enhance AI capabilities (Zurich Patch 11).
Now Assist Enhancements: Updates to Now Assist usage measurement and ServiceNow Otto announcements improve user experience and awareness (Zurich Patches 4 and 12).

Upgrade Considerations

Pre- and Post-Upgrade Tasks: Customers should review and complete specified upgrade tasks to ensure a smooth transition to Australia.
Activation: Now Assist for SAM must be installed via the ServiceNow Store to enable AI-driven features.
No Updates in Australia Release: The Australia release contains no new features, changes, removals, or deprecations for ServiceNow Otto for SAM.

Additional Notes

There are no updates related to browser requirements, accessibility, localization, or additional system requirements between Zurich and Australia releases.
Customers should verify their entitlements to determine access to specific ServiceNow Otto for SAM features.

Consolidated page of all release notes for ServiceNow Otto for Software Asset Management (SAM) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Software Asset Management (SAM) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Software Asset Management (SAM).


Release	Release notes
Zurich	Zurich Patch 1 Use an agentic workflow to automate software asset sourcing to improve operational efficiency Use AI agents in the Help manage software request agentic workflow to automate software asset sourcing, either through automatic license allocation or by creating purchase orders. Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste Use AI agents to create reclamation rules automatically for installed or subscription-based software, reducing manual analysis of product use and cost. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings Use AI agents to automate the reclamation process for installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation based on intelligent checks that help ensure safe removal. Configure ACLs for AI agents and agentic workflows Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Software Asset Management (SAM) features.


Release	Release notes
Zurich	Zurich Patch 12 Now Assist > ServiceNow Otto announcement Zurich Patch 11 Large language models on the ServiceNow AI Platform Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Software Asset Management (SAM).


Release	Release notes
Zurich	Install Now Assist for SAM by requesting it from the ServiceNow Store.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Software Asset Management (SAM), such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here.


Release	Release notes
Zurich	Zurich Patch 12- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Software Asset Management (SAM). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. Zurich Patch 10 Streamline the entitlement import process by resolving import errors using AI skills, for a faster import process and improved data accuracy. Zurich Patch 8 Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. Zurich Patch 7 Automate the process of assigning available licenses to the Microsoft 365 Admin Portal by using an agentic workflow. Zurich Patch 5 Review changes to usage measurement. Zurich Patch 4 Some AI skills, AI agents, and agentic workflows are now turned on by default. Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Zurich Patch 1 Automate and streamline the software asset request process by using an agentic workflow. Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. Automate the evaluation of unused and underused software installations for potential reclamation by using an agentic workflow. Additional role configuration required for agentic workflows and AI agents included with your applications. See ServiceNow Otto for Software Asset Management (SAM) for more information.
Australia	No updates for this release.