Combined Walk-up Experience release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Combined Walk-up Experience release notes for upgrades from Zurich to Australia

    This consolidated release notes page provides ServiceNow customers with essential information for upgrading their Walk-up Experience from the Zurich release family to the Australia release family. It includes details on new features, changes, removals, deprecations, activation procedures, and other relevant upgrade considerations.

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    Key Upgrade Information

    • No updates in features or changes: There are no new features, changes, removals, or deprecations for Walk-up Experience between Zurich and Australia releases.
    • Activation: Walk-up Experience remains a ServiceNow AI Platform feature requiring activation of the Walk-up Experience plugin (com.snc.walkup). This activation process is consistent with previous releases.
    • Additional requirements and browser compatibility: No new or changed additional requirements or browser requirements have been introduced between these releases.
    • Accessibility and localization: No updates related to accessibility or localization have been made.

    Visual and UI Highlights

    The Zurich release introduced the Coral theme as the new default for Next Experience and Core UI, providing a modernized user interface for Walk-up Experience. This theme continues into Australia without further updates.

    Practical Implications for ServiceNow Customers

    For customers upgrading from Zurich to Australia, no feature or functionality changes are expected in Walk-up Experience. The upgrade process can focus on standard plugin activation and verification without concern for new configurations or compatibility issues. The consistent user interface theme ensures a familiar look and feel continues post-upgrade.

    Consolidated page of all release notes for Walk-up Experience from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Walk-up Experience to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Walk-up Experience.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Walk-up Experience features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Walk-up Experience features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Walk-up Experience features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Walk-up Experience.

    Release Release notes

    Zurich

    Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    See Walk-up Experience for more information.

    Australia

    		 No updates for this release.