Combined Document Services release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Document Services release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Document Services Release Notes for Upgrades from Zurich to Australia

This consolidated guide summarizes the key updates, features, and important considerations for ServiceNow customers upgrading Document Services from the Zurich release to the Australia release. It covers new functionalities, changes, activation steps, and highlights that impact document management and AI-powered document processing within the platform.

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New Features

Zurich to Australia Enhancements:
- Document Management in Workspace: A unified, user-friendly interface to organize, access, and collaborate on documents via intuitive folder structures, drag-and-drop uploads, and cloud integration with streamlined workflows.
- Granular Admin Roles: Delegation of administrative tasks related to Document Services without requiring full admin privileges, enhancing security and control.
- AI-Powered Data Redaction: Automatically detect and redact sensitive information in documents using AI, with options to review AI suggestions and assign compliance codes before sharing.
- Voice Assist for Docs Skill: Generate audio summaries and interact with documents through voice-based queries for hands-free access to key information.
- Smart Documents: Expanded AI capabilities such as quick summaries, dynamic Q&A, and FAQs to accelerate information insights across all tables without needing manual configuration.
Zurich Features Retained:
- Side-by-side document comparison.
- Guardrails to ensure PDF generation stability and compliance with accessibility requirements.
- Integration with external cloud storage, including personal token-based authentication for secure access and permission management.
- Support for all file extensions and enhanced HTML to PDF conversion options.
- AI-generated document summarization for feedback, disclaimers, and tracking.

Changes

Expanded support for managing external cloud documents, including uploading multiple versions and setting granular sharing permissions.
Improved authentication methods for personal cloud accounts to enhance security and auditability.
Unified document viewer experience across Platform/UI16 and Workspace for consistency.
Smart Document skill now enabled by default on all tables, preserving existing configurations during upgrade.
ServiceNow Otto® conversational AI platform introduced, enabling autonomous orchestration and multimodal interactions integrated with Document Services workflows.

Activation and Requirements

Document Services is active by default on the ServiceNow AI Platform in both Zurich and Australia releases.
Document Management requires activation of the Document Management plugin (com.snc.platformdocumentmanagement).
The Multi Provider Document Services Framework must be installed via the ServiceNow Store to enable multi-cloud integrations.
No additional browser or localization requirements were introduced in Australia.

Accessibility and Compliance

Guardrails introduced to maintain PDF generation stability and ensure compliance with accessibility standards, particularly for regulated markets.
AI-powered redaction supports data privacy and compliance by protecting confidential information before document sharing.

Removed and Deprecated Features

No features or functionalities were removed or deprecated between Zurich and Australia releases for Document Services.

Key Benefits for ServiceNow Customers

Enhanced Document Collaboration: Streamlined document management in Workspace improves productivity by consolidating access, sharing, and editing capabilities.
Improved Security and Compliance: Granular admin roles and AI-driven redaction empower organizations to protect sensitive data effectively.
AI and Voice Integration: Advanced AI features including voice interaction and smart document insights reduce time spent searching and interpreting documents.
Seamless Cloud Integration: Expanded external cloud support and authentication methods facilitate secure and flexible document storage and sharing.
Consistent User Experience: A unified document viewer and default Smart Document skill activation enable smoother transitions and easier adoption post-upgrade.

Consolidated page of all release notes for Document Services from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Document Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Document Services.


Release	Release notes
Zurich	Document comparison Compare two versions of the document side by side. Guardrails for PDF generation and accessibility Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. Smart Documents Accelerate insights with quick summaries, dynamic Q&A, and FAQs that reduce time spent searching for information
Australia	Document Management components in Workspace Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. Granular admin roles required to secure the instance Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. Redact sensitive data from documents using AI Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. Voice Assist for Docs skill Generate audio summaries and interact using voice-based questions to understand and extract key information from documents.

Changes

Between your current release family and Australia, some changes were made to existing Document Services features.


Release	Release notes
Zurich	Connect documents on external cloud Upload your files directly to an external cloud (including multiple versions of the document). Permissions for external cloud files Set the sharing permissions on your external cloud files. Authenticate personal accounts on external cloud Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. Connect file extensions Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. HTML to PDF Conversion Specify an image retrieval timeout for HTML to PDF conversion. Document classification Limit public sharing based on a document's classification. PDF generation Generate a PDF with accessibility for regulated markets. Property value for digital signature Specify the method used to identify and validate the user who has signed the PDF using the property value. Document summarization Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. Document Service Framework Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. Document service Framework Retrieve the list of files and folders based on the given search query from Google Drive.
Australia	Smart documents Use Smart Document skill across all tables. Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. Now Assist > ServiceNow Otto® announcement Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

Removed

Between your current release family and Australia, some Document Services features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Document Services features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Document Services.


Release	Release notes
Zurich	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework.
Australia	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Document Services, such as specific requirements or compliance levels.


Release	Release notes
Zurich	Guardrails for PDF generation and accessibility Added static and dynamic guardrails for accessibility support for PDF document generation PDF generation and accessibility Added support for PDF document generation with accessibility for regulated markets.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Document Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Document Services we have noted them here.


Release	Release notes
Zurich	Compare any two document versions and track changes by using document comparison. Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. Control public sharing by using document classification to ensure document security. Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs. See Document Services for more information.
Australia	Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. Manage documents using a common document viewer across Platform/UI16 and Workspace. Enable Smart Document Skill across all tables by default, removing the need for manual configuration. Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See Document Services for more information.