Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist for Sales CRM for Telecommunications from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Sales CRM for Telecommunications to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for Sales CRM for Telecommunications.

Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Order fallout AI agent Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. Move Order Voice AI agent Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Sales CRM for Telecommunications features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for Sales CRM for Telecommunications.

Release	Release notes
Zurich	No updates for this release.
Australia	Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see Install plugins for ServiceNow Otto.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Sales CRM for Telecommunications, such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 1 Automatically create the fallout records based on reported issues in the order task work notes. Automate the customer move order capture journey to reduce the manual effort. See Now Assist for Sales CRM for Telecommunications for more information.