Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	To use campaigns, activate the following system properties: sn_esg.metric_campaign: Enables campaigns on the Operational Sustainability Management workspace. sn_esg.campaign_bulk_action_enabled: Enables bulk submission, approval, and rejection for campaigns. sn_esg.metric_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains.

New features

Between your current release family and Australia, new features were introduced for Operational Sustainability Management (formerly Environmental, Social, and Governance).


Release	Release notes
Zurich	No updates for this release.
Australia	Campaigns After upgrading GRC: Metrics to version 22.5.2, you can group manual, calculated, and automated metrics into a campaign by entity, by group, or both. The unique combination of Group, Frequency, Calendar type, and Entity defines each campaign's metric set. When bulk actions are enabled, the campaign moves through different states as a single unit. Each measurement period generates a campaign cycle that tracks Data collection, Approval, and Closed states for every metric in the campaign together, instead of each metric progressing independently. Configure data owner and approver assignments for a campaign Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time. Edit a calculated metric definition formula After upgrading GRC: Metrics to version 22.3.1, you can edit a calculated metric definition formula after it has been executed. When you save an edited formula, select a date from which the updated formula applies. Each saved edit creates a new formula version. Microsoft Word based audit report templates using Document designer After upgrading Document Designer to version 22.3.2, the Microsoft 365 reporting and Document Designer add-ins are consolidated into a single Document Designer plugin. A Create Claim button is added to the manifest. The repeater limit per document increases from 2 to 5, and the repetition limit per repeater increases from 200 to 500. AI reporting assistant With AI for Document Designer, you can use the AI reporting assistant to generate report content from ServiceNow data using prompts directly within Microsoft Word. The assistant inserts the output into your document as stories, tables, charts, or data points. Components installed with Environmental, Social, and Governance Management (formerly ESG Management) After upgrading Operational Sustainability Management to version 22.3.1, Operational Sustainability Management roles are mapped to Risk Library and Compliance Library feature roles to enforce functional domain separation. Users assigned these roles can access only risk and compliance records tagged to the functional domains they are authorized for. Document intelligence for utility invoices After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy. Integrating Environmental, Social, and Governance Management with Socialsuite After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards. Create a threshold for a metric After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately.

Changes

Between your current release family and Australia, some changes were made to existing Operational Sustainability Management (formerly Environmental, Social, and Governance) features.


Release	Release notes
Zurich	No updates for this release.
Australia	Metric definition setting record fields After upgrading GRC: Metrics to version 22.5.2, Metric definitions now support a configurable variance base value, resolved from the individual metric, its metric definition, or a global default. Variance percentages remain meaningful when a previous-period value is missing or zero. Australia Patch 5 ServiceNow Otto® name announcement Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. Components installed After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only. The connection_admin role is removed from sn_esg.integration_admin inheritance. The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance. The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader. Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user. Metric reader access to Sustainable IT tables is restricted to required configuration tables only. Configure templates After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Removed

Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Operational Sustainability Management (formerly Environmental, Social, and Governance).


Release	Release notes
Zurich	No updates for this release.
Australia	Install Operational Sustainability Management by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Sustainability Management (formerly Environmental, Social, and Governance), such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto. You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently. Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero. Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning. Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word. Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application. See Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance) for more information.