Combined Advanced Approval Management AI release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Advanced Approval Management AI release notes for upgrades from Zurich to Australia

    This consolidated release notes document covers all updates for Advanced Approval Management AI from the Zurich release through to the Australia release. It is designed to help ServiceNow customers prepare for the upgrade by summarizing new features, changes, removals, deprecations, activation, and other relevant information across these versions.

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    New Features

    The Australia release introduces several new capabilities for users interacting with the Advanced Approval Management AI through MCP (Multi-Channel Publishing) clients:

    • For Requesters: Ability to retrieve quote details, track approval status via approval history, preview approval routing, add ad-hoc approvers, submit quotes for approval, and recall approval requests.
    • For Approvers: Ability to retrieve quote details, track approval status, view pending approval requests, add ad-hoc approvers, and approve or reject approval requests.
    • Use of natural language commands within MCP clients to perform approval-related actions and queries.

    Changes, Removals, and Deprecations

    No changes, feature removals, or deprecations were made to Advanced Approval Management AI between Zurich and Australia releases.

    Activation and Installation

    To activate Advanced Approval Management AI in the Australia release, customers must request installation through the ServiceNow Store. The ServiceNow Store also provides access to all available apps and cumulative release notes for version history.

    Additional Requirements and Compatibility

    There are no new or changed additional requirements, browser requirements, accessibility considerations, or localization notes between Zurich and Australia releases.

    Key Outcomes for ServiceNow Customers

    • Upgrade preparation is simplified through this single consolidated reference for Advanced Approval Management AI updates.
    • Enhanced user experience by enabling approval requesters and approvers to manage quote approvals efficiently within MCP-compatible clients using intuitive natural language commands.
    • Seamless transition with no deprecated or removed features impacting existing functionality.
    • Clear guidance to activate the AI capabilities via the ServiceNow Store ensures proper deployment and access to new features.

    Consolidated page of all release notes for Advanced Approval Management AI from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Advanced Approval Management AI release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Advanced Approval Management AI to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Advanced Approval Management AI.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Using MCP tools as a requester
    As a requester, you can use the MCP client to:
    • Get quote details
    • Track approval status by viewing approval history for a quote
    • Preview approval routing for a quote
    • Add an ad-hoc approver
    • Submit a quote for approval
    • Recall an approval request for a quote
    Using MCP tools as an approver
    As an approver, you can use the MCP client to:
    • Get quote details
    • Track approval status by viewing approval history for a quote
    • View pending approval requests
    • Add an ad-hoc approver
    • Approve or reject an approval request

    Changes

    Between your current release family and Australia, some changes were made to existing Advanced Approval Management AI features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Advanced Approval Management AI features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Advanced Approval Management AI features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Advanced Approval Management AI.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Install Advanced Approval Management AI by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Advanced Approval Management AI we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Advanced Approval Management AI we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Advanced Approval Management AI, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Advanced Approval Management AI we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Advanced Approval Management AI we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    • Enable approval requesters and approvers to access quote approval information and perform approval actions directly from MCP-compatible clients.
    • Use natural language in an MCP client to get details on quote approval status and perform tasks such as submitting approval requests or approving or rejecting approval requests.

    See Advanced Approval Management AI for more information.