Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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australia Combined Product Files

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Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for Setup Release Notes for Upgrades from Zurich to Australia

This consolidated guide provides all relevant release notes for ServiceNow Otto for Setup upgrades from the Zurich release family to the Australia release family. It is designed to help ServiceNow customers understand new features, changes, and important upgrade tasks to prepare their environments for the Australia release. The document also clarifies when no updates were made for specific releases or release families.

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Key Features Introduced in Australia

Enhanced Admin Home Experience: A revamped Admin Home dashboard centralizes access to Now Assist for Setup and key applications, offering context-aware guidance and recommended next steps, available after installing the Now Assist for Setup store app.
Centralized Application Setup: Enables setup of Now Assist Admin and other entitled applications directly from Admin Home through guided workflows that install necessary components and apply default configurations from a single point.
Product Hubs: Accessible from Admin Home, Product Hubs allow discovery, installation, and configuration of entitled Now Assist products via guided setup flows that handle required components and default settings.
Unified Guided Module Configuration: Provides a streamlined setup experience for the Platform module and product modules, showing the Platform module only when platform-level installation changes are needed.
Tiered SKU Support: Adds support for Advanced and Prime SKUs in Simplified ITSM and CBS, including entitlement-driven user experiences and flows.
Product Hub Experience Enhancements: Improvements to the Resources section and guided content enrich the Product Hub usability.
LitJS Component Support: Supports importing and using LitJS components in Now Assist Panel for a consistent UI component framework.
Configuration Tracking and Admin Home Guidance: Enhanced visibility into configuration updates, with improved banners and messaging to guide users through setup and implementation milestones.
Zero-Touch Implementation Enhancements: Extends zero-touch installation to automatically install Setup Hub with selected apps and plugins for new ServiceNow customers in supported non-production instances, including installation status tracking.
Configuration Console UI Enhancements: Adds search functionality, task management actions, configuration status indicators, and integrated Now Assist agent guidance within the Configuration Console.

Changes, Removals, and Deprecations

There were no reported updates, removals, or deprecations for ServiceNow Otto for Setup features between Zurich and Australia releases.

Activation and Additional Information

Activation: ServiceNow Otto for Setup can be installed by requesting it from the ServiceNow Store, where all available apps and submission instructions are provided.
Additional Requirements, Browser, Accessibility, Localization: No new or changed requirements, browser specifications, accessibility information, or localization considerations were introduced in the Australia release.

Benefits for ServiceNow Customers

Automates setup and configuration by installing required products and applying default settings, simplifying the upgrade process.
Simplifies administration with a modular, clear Admin Home UI that centralizes access to tools and accelerates task completion.
Introduces Product Hubs to centralize discovery and configuration of entitled products through guided modular flows.
Delivers an intuitive, customizable experience tailored to user entitlements, enhancing productivity and setup efficiency.

Consolidated page of all release notes for ServiceNow Otto for Setup from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Setup release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for Setup to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Setup.


Release	Release notes
Zurich	No updates for this release.
Australia	Enhanced Admin Home experience Leverage an enhanced Admin Home dashboard to centralize access to Now Assist for Setup and key applications, with context‑aware guidance and recommended next actions, available after installing the Now Assist for Setup store app. Centralized application setup You can now set up Now Assist Admin and other entitled applications directly from Admin Home using a guided experience that installs required components and applies default configurations from a single starting point. Product module Product Hubs You can now access product‑specific Product Hubs from Admin Home to discover, install, and configure entitled Now Assist products through guided setup flows that install required components and apply default configurations. Guided module configuration Configure the Platform module and applicable product modules from a unified configuration experience that guides you through module‑specific setup, with the Platform module appearing only when the selected product includes platform‑level changes for the installation. Tiered SKU support ServiceNow Otto for Setup added support for Advanced and Prime SKUs across Simplified ITSM and CBS, including entitlement-driven experiences and flows. Product Hub experience enhancements Enhanced the Product Hub experience with updates to the Resources section and guided content. LitJS component support Enabled support for importing and using LitJS components within Now Assist Panel to support a consistent component framework. Configuration tracking and Admin Home guidance enhancements Enhanced configuration tracking and updated Admin Home banners and messaging to provide improved visibility into updates and guide users through setup tasks and implementation milestones. Zero-touch implementation enhancements Expanded zero‑touch installation to automatically install Setup Hub with selected applications and plugins for new ServiceNow customer in supported non‑production instances, with installation status tracking and readiness for configuration. Configuration Console page UI enhancements Enhanced the Configuration Console with search support, task management actions, configuration status indicators, and integrated Now Assist agent guidance.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Setup features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for Setup.


Release	Release notes
Zurich	No updates for this release.
Australia	Install ServiceNow Otto for Setup by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for Setup, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for Setup we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for Setup we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Automates setup and configuration by installing required products and applying default settings. Simplifies administration with a clear, modular Admin Home UI that centralizes access and accelerates task completion. Introduces Product Hubs to centralize discovery, installation, and configuration of entitled Now Assist products through guided, modular setup flows. Delivers an intuitive, customizable experience with streamlined access to critical tools based on user entitlements. See ServiceNow Otto for Setup for more information.