Combined Upgrade Console release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Upgrade Console release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Upgrade Console release notes for upgrades from Zurich to Australia

This consolidated release notes document provides ServiceNow customers with key information on upgrading the Upgrade Console from the Zurich release family to Australia. It combines all relevant updates, new features, changes, deprecations, and activation details for a seamless upgrade experience across multiple release families. The notes emphasize pre- and post-upgrade tasks to ensure smooth transitions on both production and sub-production instances.

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Key Features

Additional Access Method: Upgrade Console access was enhanced in Zurich to include navigation via the Admin menu (Admin Home > Upgrade Console link).
Guided Upgrades: Structured, multi-phase guided upgrade workflows exist for both sub-production (pre-upgrade, instance upgrade, post-upgrade) and production instances (select upgrade, pre-upgrade, instance upgrade, post-upgrade) to facilitate successful upgrades.
Upgrade Plan Selection: Users can now select or create an upgrade plan during pre-upgrade activities for both production and sub-production instances, adding flexibility and control.
Enhanced Preview Application Upgrades: Improved functionalities in the Preview application upgrades step streamline the upgrade process, applicable to all instance types.
Store Application Upgrades: Post-upgrade enhancements include updated app update procedures and a new “Sync Now” option to refresh the list of installed or upgraded applications, including those modified outside the upgrade process.
Australia-Specific Features:
- Automatic application version compatibility management via the Now Assist suite, ensuring related applications update to compatible versions during upgrades.
- Access to the ATF troubleshooting agent directly from the Conduct post-testing step on non-production instances, aiding in diagnosing failed automated tests.

Changes and Removed Features

Updated Access: Besides accessing Guided upgrade via its tab, users can now also resume ongoing upgrades directly, improving workflow continuity (Zurich).
Removed Step: The “Ready your environment” step was removed from pre-upgrade activities on production instances (Zurich).
No changes or removals were introduced in the Australia release.

Activation and Requirements

Upgrade Console is an AI Platform feature that is active by default in both Zurich and Australia releases.
No additional browser, localization, or accessibility requirements or changes were noted for either release.

Practical Takeaways for ServiceNow Customers

Before upgrading, complete recommended pre- and post-upgrade tasks to ensure a smooth transition on production and sub-production instances.
Utilize the new guided upgrade flows and plan selection features to better manage and tailor your upgrade process.
Leverage enhanced application upgrade previews and post-upgrade app management tools to keep your instance’s applications current and compatible.
In Australia, use the Now Assist suite to automatically manage application version compatibility and the ATF troubleshooting agent to resolve test failures efficiently.
Access Upgrade Console conveniently via multiple paths and resume upgrades seamlessly if interrupted.

Consolidated page of all release notes for Upgrade Console from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Upgrade Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Upgrade Console to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Upgrade Console.


Release	Release notes
Zurich	Additional way to access Upgrade Management You can now access Upgrade Console through the Admin menu by selecting Admin Home, and then selecting the Upgrade Console link. Guided upgrade on sub-production instance Upgrade your sub-production instance to facilitate a seamless and successful transition. This process is structured into three pivotal phases: Pre-upgrade, Instance upgrade, and Post-upgrade tasks. Guided upgrade on production instance Elevate your upgrade experience within your production instance by meticulously completing each stage of the transition. This comprehensive process encompasses four crucial phases: Select upgrade, Pre-upgrade, Instance upgrade, and Post-upgrade tasks, all designed for a successful upgrade experience. Additional step in pre-upgrade activities You an now choose an upgrade plan in the Choose an upgrade plan step by either selecting an existing plan or by creating a new plan. This new step is applicable for both production and sub-production instances. Enhanced functionalities in the Preview application upgrades step Experience the new functionalities within the Preview application upgrades step for a seamless upgrade experience on your instance. These new functionalities are applicable for both production and sub-production instances. Enhanced capabilities in the Store application upgrades step Review the Store application upgrades step in the post-upgrade activities for updated information in the App updates and Upgrade store applications sections. You can also use the new Sync Now option to update the list of installed applications that were either added or upgraded outside the upgrade process.
Australia	App version compatibility support Update the Now Assist suite to manage application version compatibility by automatically updating all related applications to compatible versions when you upgrade an application in the compatibility matrix. ATF Troubleshooting agent access You can now troubleshoot failed tests by accessing the ATF troubleshooting agent from the Conduct post-testing step in the post-upgrade activities of a non-production instance.

Changes

Between your current release family and Australia, some changes were made to existing Upgrade Console features.


Release	Release notes
Zurich	Updated access to Guided upgrade Apart from the Guided upgrade tab option, you can also access Guided upgrade by selecting Resume upgrade if there is an ongoing upgrade in the instance.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Upgrade Console features or functionality were removed.


Release	Release notes
Zurich	Removed the Ready your environment step in the pre-upgrade activities on a production instance.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Upgrade Console features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Upgrade Console.


Release	Release notes
Zurich	Upgrade Console is a ServiceNow AI Platform feature that is active by default.
Australia	Upgrade Console is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Upgrade Console we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Upgrade Console we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Upgrade Console, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Upgrade Console we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Upgrade Console we have noted them here.


Release	Release notes
Zurich	Enable a smooth upgrade experience on your production and sub-production instances by completing essential tasks before, during, and after the instance upgrade. Access Upgrade Console and Guided upgrade by experiencing the new and updated options. See Upgrade Management for more information.
Australia	Access the ATF troubleshooting agent directly from the Upgrade console. Manage your application version compatibility by updating the Now Assist suite. See Upgrade Management for more information.