Combined Advanced Approval Management release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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australia Combined Product Files

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Combined Advanced Approval Management release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Advanced Approval Management Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document provides important information for ServiceNow customers upgrading Advanced Approval Management from the Zurich release to Australia. It highlights new features, configuration changes, and key enhancements designed to improve approval workflows and user experience within the platform.

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The document is structured to assist you in preparing for the upgrade by summarizing updates across all relevant release families and identifying pre- and post-upgrade tasks to ensure a smooth transition.

Key Features Introduced in Australia

Approval Duration Display: Approval cards now show elapsed time since submission or escalation in hours, days, or weeks, helping approvers and requesters easily identify pending approvals needing attention.
Ad-hoc Approvers: Requesters and approvers can insert ad-hoc approvers at specific valid positions within an existing approval chain. These approvers receive notifications with requester comments and are visually identified in the chain.
Recall Approval Requests from Quote Header: Requesters can now recall submitted approval requests directly from the quote header, streamlining quick edits without navigating to the Approvals tab.
Rejection Reason Display: When an approval request is rejected, the reason is displayed near the related approval step card in the Approvals tab, providing clear context and reducing the need for follow-up communication.
Delegate Approvers: Delegate approvers can be configured to approve or reject requests on behalf of original approvers directly from the approval step card, improving workflow flexibility.
Flexible Approval Workflows: Support for sequential, parallel, or mixed approval steps with configurable approval order, user/group assignments, and optional chains based on rules and conditions.
Consolidated Notifications: Approvers receive a single email notification consolidating multiple approval requests with options to approve or reject directly via email commands.
Intelligent Routing and Smart Reapprovals: Approval steps can automatically trigger or skip based on configured thresholds (e.g., discount %, deal size), optimizing the approval process.
Escalations: Automated reassignment of pending approval requests to alternate approvers after specified timeouts to prevent bottlenecks.
Override Approval Steps: Approval admins can bypass or override pending approval steps to unblock requests when approvals are no longer required.
Automated Notifications: System-generated reminders and escalations keep sales agents and approvers informed of approval status changes.
Preview and Flexible Submission: Requesters can preview required approvals, approvers, reasons, and sequencing before submitting and have the ability to recall and resubmit requests as needed.
Real-Time Tracking and History: Detailed approval history with timestamps, comments, and approver identities is available for transparency and auditability.
Multiple Channels for Approval Actions: Approvals can be accepted or rejected via email, push notifications, ServiceNow CSM Configurable Workspace, and AI Platform approval centers.
Backup Approvers: Assign date-specific backup approvers to maintain approval continuity during absences.

Important Upgrade Considerations

The default Rule order in approval chains is now set to 10. Existing configurations with different order values should be reviewed and updated accordingly.
Assign the approvalrequestsubmitter role to users who submit approval requests but do not require full advanced approval workflow access. Users with this role cannot recall or update approval requests.

Changes, Removals, and Deprecations

No changes, removals, or deprecations were introduced between Zurich and Australia releases for Advanced Approval Management.

Activation and Additional Information

Advanced Approval Management in Australia must be installed via a request from the ServiceNow Store.
There are no new browser, localization, or accessibility requirements introduced in this upgrade.

Practical Impact for ServiceNow Customers

Upgrading to Advanced Approval Management Australia enables more flexible and transparent approval workflows, reducing friction for both requesters and approvers. The enhancements improve visibility into approval status, enable dynamic modification of approval chains, and streamline communication through consolidated notifications and direct approval actions from multiple platforms.

By reviewing and adjusting rule ordering and assigning appropriate roles before upgrading, administrators can ensure that the new features operate smoothly and users have the correct permissions tailored to their responsibilities.

Consolidated page of all release notes for Advanced Approval Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced Approval Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Advanced Approval Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	The default value for the Rule order field in a chain is now 10. If you have rule orders in chains configured with different order values, review and update them as needed to align with the new default. Assign the approval_request_submitter role to requesters who submit approval requests only and don't have access to the full advanced approval workflow functionality and interface. Users with this role can't recall recall or update approval requests. For more information, see Components installed with Advanced Approval Management for Sales.

New features

Between your current release family and Australia, new features were introduced for Advanced Approval Management.


Release	Release notes
Zurich	No updates for this release.
Australia	Approval duration on approval cards As an approver or requester, view the amount of time that has elapsed for an approval step in a Requested or Escalated state. The time amount is highlighted and displayed in Hours, if the duration is under 24 hours Days and hours, if the duration is under seven days Weeks and days, if the duration is over seven days The elapsed time starts when the approval request is submitted or when an escalation is triggered based on escalation rules. Add ad-hoc approvers to approval chains As a requester or approver, insert an ad-hoc approver at a specific position within an existing approval chain. The approval engine validates the position to prevent insertion before already requested or completed approvals. Ad-hoc approvers are clearly identified in the chain view and receive approval notifications with requester comments. Recall an approval request from the quote header Enable requesters to recall submitted approval requests directly from the quote header in the quote workflow, without navigating to the Approvals tab. Rejection reason in Approvals tab Inform approval requesters of rejected approval requests by displaying the rejection reason near the related step card in the Approvals tab of the entity. Displaying the rejection reason helps requesters understand the issue with the request, without contacting approvers for clarification. Configure delegate approvers Configure the delegation rules allowing delegate approvers to approve or reject approval requests. Delegate approvers can approve or reject a request directly from the approval step card in the Approvals tab, on behalf of the original approver. Flexible approval configurations Build workflows that enable sequential approvals, parallel (simultaneous) approvals, or a combination of both. Define workflow approval steps and optional chains that progress through multiple approval levels based on rule evaluations. Set the approval order using combinations of levels, roles, and conditions. Define approval users and groups. Consolidate multiple email notifications on an approval request for an approver so that the approver receives a single email notification. Provide approvers with the option to accept or reject approval requests directly from a consolidated email notification. Approvers can also reply to the email using commands for approving or rejecting individual requests or all requests. For more information on approval notifications, see Notifications in Advanced Approval Management for Sales Intelligent routing rules and smart reapprovals Automatically trigger approvals by setting conditions based on items such as discount percentage, deal size, and margin thresholds. Configure thresholds and conditions so the approval workflow skips approved steps that have already been approved if the underlying conditions haven't changed. Escalations Enable approval rule admins to define escalation rules for reassigning pending requests to another approver automatically, when the original approver does not act within a specified time. Override an approval step As an approval rule writer who also has the approval admin role, override or bypass a pending approval request step to unblock an approval request when an approval is no longer required. Automated notifications of approval status Inform sales agents and approvers of the status of approval items moving through the approval workflow by setting up notifications. Use predefined system notifications for reminders and escalations. Flexible submission for approval requests Before submitting requests for approval, see the required approvals, approver names, approval reasons, and approval sequencing by creating and previewing approval requests. Requesters can recall approval requests for changes and resubmit them. Real-time status tracking and approval history Monitor approval progress and access approval history that provides detailed status for each approval step including assigned approvers, actual approvers (for completed steps), approval comments, and assignment and completion timestamps. Approval management Accept or reject approvals using multiple channels, such as email, push notifications, the CSM Configurable Workspace, or approval centers, such as My Approvals in the ServiceNow AI Platform®. Assign backup approvers with date-specific coverage periods for seamless continuity of the approval process.

Changes

Between your current release family and Australia, some changes were made to existing Advanced Approval Management features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Advanced Approval Management features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Advanced Approval Management features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Advanced Approval Management.


Release	Release notes
Zurich	No updates for this release.
Australia	Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Advanced Approval Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Advanced Approval Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Advanced Approval Management, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Advanced Approval Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Advanced Approval Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	In the approval card for a step in the Requested or Escalated state, view the automatically-calculated elapsed time that has passed for taking action on a pending approval, to help identify requests needing immediate attention. Enable requesters and approvers to insert ad-hoc approvers at valid positions within an existing approval chain. Enable requesters to recall submitted quotes directly from the quote header for quick edits, without navigating to the Approvals tab to use the approval workflow interface. Display approval rejection reasons near the associated approval step card to give approvers and requesters clear context on why a quote was rejected. Enable approver delegates to approve or reject an approval request directly from the Approvals tab. See Advanced Approval Management for Sales for more information.