Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined EMR Provider Directory Sync Sync Release Notes for Upgrades from Zurich to Australia

This consolidated release notes page assists ServiceNow customers in preparing for upgrading EMR Provider Directory Sync Sync from the Zurich release to the Australia release. It summarizes new features, changes, removals, deprecations, activation details, and other relevant information for the upgrade path between these two releases.

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Notably, there are no updates or changes for most sections in either Zurich or Australia releases, except for new features introduced in Australia.

Key Features

FHIR Sync Functionality: The Australia release introduces an automated FHIR synchronization process using a scheduled job that runs an orchestration subflow. This process imports four FHIR resources—Organization, Location, Practitioner, and PractitionerRole—in dependency order and upserts them into the Healthcare Operations data model keyed by the FHIR resource ID.
Incremental Syncs: After the initial full load, subsequent sync runs use the timestamp of the last successful run as a watermark to import only updated or changed resources, optimizing data freshness and efficiency.
Sync Monitoring and Troubleshooting: Each sync run creates detailed FHIR Sync Log entries per resource type, recording status, counts of processed and skipped records, and a shared correlation ID. This enables administrators to track and diagnose sync operations effectively.
Organization Classification: Imported organizations are classified as internal or external business locations using a configurable decision table, allowing for flexible business logic application.
Scheduled Daily Imports: The sync process runs on a configurable daily schedule to maintain up-to-date provider directory data without manual intervention.

Activation and Dependencies

To activate EMR Provider Directory Sync Sync in the Australia release, customers must request the application from the ServiceNow Store.
The application depends on the HL7 FHIR Spoke, Healthcare Operations, and Healthcare and Life Sciences data model applications. Customers should review the prerequisites for the FHIR integration to ensure compatibility.

Additional Notes

No changes were made to browser requirements, accessibility, localization, or highlight information between Zurich and Australia releases.
No features were removed or deprecated in this upgrade.
Customers should review and complete any pre- and post-upgrade tasks as needed to ensure a smooth transition.

Consolidated page of all release notes for EMR Provider Directory Sync Sync from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading EMR Provider Directory Sync Sync to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for EMR Provider Directory Sync Sync.


Release	Release notes
Zurich	No updates for this release.
Australia	How the FHIR sync works A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID. Run the initial load After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then. Monitor and troubleshoot FHIR sync runs Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs.

Changes

Between your current release family and Australia, some changes were made to existing EMR Provider Directory Sync Sync features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate EMR Provider Directory Sync Sync.


Release	Release notes
Zurich	No updates for this release.
Australia	Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see Prerequisites for the FHIR integration.

Additional requirements

If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance. Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load. Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run. Classify imported organizations as internal or external business locations using an editable decision table. See EMR Provider Directory Sync for more information.