Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined ServiceNow Otto for App Engine Release Notes for Upgrades from Zurich to Australia

This consolidated guide assists ServiceNow customers in preparing for upgrades from the Zurich release family to the Australia release of ServiceNow Otto for App Engine. It outlines new features, changes, activation instructions, and important upgrade information to ensure a smooth transition and optimal use of the product’s capabilities.

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New Features

Zurich Patch 4: Introduced a custom app record summarization skill that enables generation of summaries for records in custom applications and tables. Customers can configure this skill by adding context and descriptions to improve summary relevance. Summaries can be generated directly in-product or via chat in the Now Assist panel.
Zurich Release Testing Preview (RTP): Added new third-party AI model provider options for Now Assist skills and AI agents, including Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet, alongside existing Now LLM Service and Azure OpenAI GPT-4.1 models.
Australia Patch 2: Introduced Build Agent, allowing customers with a ServiceNow Otto for Creator subscription to create agentic workflows, AI agents, and skills conversationally for custom applications.
Australia Release: Launched a new AI experience with three ServiceNow AI Platform licensing tiers—Foundation, Advanced, and Prime—each providing different AI capabilities and access to generative AI skills, workflows, and agents aligned to customer entitlements.

Changes

Zurich Patch 5: Updated Now Assist usage measurement, transitioning from a 365-day look-back to a 365-day burn-down model with usage resetting at the contract anniversary. This affects how AI usage is tracked and billed.
Australia Patch 5: Announced the rebranding of the AI experience to ServiceNow Otto®. Product names reflect this branding change, but customer entitlements and access remain unchanged.
Australia Patch 4: Notified customers to prepare for the deprecation of the Now LLM Service in a future release.

Removed and Deprecated Features

No features or functionality were removed or deprecated between Zurich and Australia releases.

Activation and Installation

ServiceNow Otto for App Engine continues to be available via the ServiceNow Store. Customers should request the application through the store to install or upgrade. Access to cumulative release notes and version history is available on the ServiceNow Store site.

Additional Considerations

Additional Requirements, Browser and Accessibility: No updates or changes were introduced for additional system requirements, browser compatibility, or accessibility compliance in this upgrade.
Localization: No new localization considerations were reported for this release.

Practical Impact for Customers

Upgrading to Australia enables customers to leverage enhanced AI summarization capabilities, expanded AI model options, and a more conversational approach to creating AI assets through Build Agent. The revised licensing tiers provide clearer alignment between AI capabilities and customer entitlements, supporting tailored adoption of AI features. Awareness of usage measurement changes and the upcoming deprecation of Now LLM Service allows customers to plan accordingly. The ServiceNow Otto® rebranding reflects a unified AI experience without impacting product features or access.

Consolidated page of all release notes for ServiceNow Otto for App Engine from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ServiceNow Otto for App Engine to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for App Engine.


Release	Release notes
Zurich	Zurich Patch 4 Record summarization skill Generate summaries for records in custom applications and tables with the custom app record summarization skill. Configure the custom app record summarization skill Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. Summarize a record in-product Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See Summarize a record through chat for more information. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) New third-party AI model provider options available for Now Assist Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.
Australia	Australia Patch 2 Create AI assets conversationally with Build Agent If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for App Engine features.


Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
Australia	Australia Patch 5 Now Assist > ServiceNow Otto® announcement Australia Patch 4 Large language models on the ServiceNow AI Platform

Removed

Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ServiceNow Otto for App Engine.


Release	Release notes
Zurich	Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ServiceNow Otto for App Engine, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ServiceNow Otto for App Engine we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ServiceNow Otto for App Engine we have noted them here.


Release	Release notes
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See ServiceNow Otto for App Engine for more information.
Australia	Australia Patch 5 ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. Australia Patch 4 Prepare for Now LLM Service to be deprecated in a future release. Australia Patch 2 If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. See ServiceNow Otto for App Engine for more information.