Combined AI Admin Center release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined AI Admin Center release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined AI Admin Center Release Notes for Upgrades from Zurich to Australia

This consolidated overview of the AI Admin Center release notes covers all updates from the Zurich release through to the Australia release, focusing on new features, changes, and important upgrade information. It is designed to help ServiceNow customers prepare for and implement upgrades effectively, ensuring they leverage new AI capabilities and enhancements introduced along the way.

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Important Upgrade Information

There are no recorded updates or changes for the Zurich release or the base Australia release in many sections, indicating stability between these versions.
Customers should complete pre- and post-upgrade tasks as outlined to ensure a smooth transition when upgrading to the Australia release.
AI Admin Center is available via the ServiceNow Store and supports major browsers such as Google Chrome and Microsoft Edge. Internet Explorer is not supported.
Machine translation and localization features are supported across all languages available on the ServiceNow AI Platform.

New Features and Enhancements

Significant new capabilities have been introduced, especially starting from Australia patches 2, 3, and 5, which enable better AI management and automation insights:

Self-Healing Agent (Australia Patch 5): Use a conversational AI agent to diagnose, propose remediation, and resolve common AI administration issues, reducing manual troubleshooting effort.
Automation Opportunities: Expanded analysis now includes custom tables and fields, enabling identification of more automation opportunities beyond base system data.
AI Agent Advisor: Enhanced with options to view prebuilt AI agents, set up custom data sources, filter automation opportunities, and estimate cost savings through cost profiles.
Now Assist Readiness Evaluation (Australia Patch 3): Assess your instance’s readiness for AI adoption, identify preparation areas, and access direct improvement links.
CSM Automation Insights: Discover automation potential from chat, voice, and email interaction data, and generate or match channel-specific AI agents.
Asset Inventory Enhancements: View and create AI Data Kits, Skill Kits, Knowledge Graphs, and Catalog assets within your instance.
AI Execution and Business Value Dashboards: Monitor AI performance and business impact with dedicated analytics dashboards.
ServiceNow AI Platform Tiers (Australia Patch 2): New licensing tiers—Foundation, Advanced, and Prime—offer tailored AI capabilities from insights to autonomous operations.
Unified AI Admin Center Workspace: Manage Now Assist solutions centrally without switching applications, supported by a conversational interface for setup and administrative tasks.
Automation Discovery and Deployment: AI Agent Advisor analyzes instance data to identify and deploy AI agents automatically, streamlining AI implementation.
Integration with Now Assist Applications: Centralized tabbed workspace allows seamless access and configuration of multiple Now Assist tools.
Actionable Use Cases: Quick-start guided use cases help customers activate AI capabilities rapidly from the home page.
AI Adoption Metrics: Gain insights into AI usage and performance to measure adoption success.

Changes, Removals, and Deprecations

No notable changes, feature removals, or deprecations were recorded between Zurich and Australia releases, indicating continuity and stability of AI Admin Center features.

Activation and Additional Requirements

Activation details and installation guidance are available, with AI Admin Center accessible through the ServiceNow Store.
No new or changed additional requirements have been introduced for the Australia release.

Practical Benefits for ServiceNow Customers

Streamlined AI administration with self-healing capabilities to reduce downtime and manual troubleshooting.
Comprehensive automation insights from expanded data sources empower customers to identify and act on AI opportunities more effectively.
Centralized workspace and conversational interfaces improve usability and speed of AI solution deployment and management.
Licensing tiers provide flexible options to scale AI usage according to organizational needs.
Enhanced analytics dashboards enable tracking of AI performance and business value, supporting informed decision-making.

Consolidated page of all release notes for AI Admin Center from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Admin Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AI Admin Center to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for AI Admin Center.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 Self-healing agent Use the conversational interface to have the self-healing AI agent troubleshoot and resolve common AI administration issues. The AI agent diagnoses the issue, proposes remediation steps for your approval, and implements the resolution. Base system AI agents proposed for automations Deploy prebuilt AI agents to solve common problems identified in your automation opportunities. Data from custom tables and fields analyzed for automation opportunities Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. AI Agent Advisor enhancements Several capabilities are added to improve viewing your automation opportunities. Set up a custom data source for analysis. View prebuilt AI agents with resolution steps. View agent status, solution type, and data source in the automation opportunities list. Create cost profiles to estimate savings from automation opportunities. Australia Patch 3 Now Assist Readiness Evaluation Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas. Activate Now Assist skills Use the conversational experience in the Now Assist panel to activate and set up base system skills. CSM automation opportunities from chat, voice, and email data Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. Asset inventory enhancements View and create AI Data Kit, AI Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory. Automation opportunities enhancements View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent. AI execution and business value dashboards View analytics dashboards showing the performance of your AI assets, including AI Admin Center Performance Explorer and AI Admin Center Business Value dashboards. Australia Patch 2 ServiceNow product tiers The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: Foundation: AI agents and skills to deliver insights Advanced: AI agents and skills to boost productivity across relevant use cases Prime: Act autonomously with all AI agents and skills, and create your own AI Admin Center workspace Use the AI Admin Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications. Now Assist panel Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help. Actionable use cases Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation. Automation discovery with AI Agent Advisor Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. AI agent matching and automated deployment Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. Integrations with other Now Assist applications Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation. AI adoption metrics View performance and usage statistics for your AI implementation.

Changes

Between your current release family and Australia, some changes were made to existing AI Admin Center features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some AI Admin Center features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some AI Admin Center features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate AI Admin Center.


Release	Release notes
Zurich	No updates for this release.
Australia	AI Admin Center is available from the ServiceNow Store. For more information about the installation of AI Admin Center, see Configure.

Additional requirements

If any additional requirements were introduced or changed for AI Admin Center we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for AI Admin Center we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn’t supported in Internet Explorer.

Accessibility information

Review details on accessibility information for AI Admin Center, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for AI Admin Center we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	AI Admin Center supports machine translation for Australia. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform.

Highlight information

If there are specific highlight considerations for AI Admin Center we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 5 Diagnose common AI administration issues with the help of the self-healing AI agent. Analyze the custom tables and fields in your instance to find automation opportunities. Australia Patch 3 Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items. Activate base system and custom Now Assist skills from the AI Admin Center workspace. Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. View the AI Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory. Australia Patch 2 Set up and manage your AI solutions in one place without switching between Now Assist applications. Use a conversational interface to perform Now Assist admin tasks and find help. Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page. Let AI analyze your instance data and tell you exactly where automation will have the biggest impact. Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See AI Admin Center for more information.