Combined Customer Contracts and Entitlements release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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en-US

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australia Combined Product Files

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delta3az

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delta3az

Combined Customer Contracts and Entitlements release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Zurich to Australia

This consolidated guide assists ServiceNow customers in preparing for upgrading Customer Contracts and Entitlements from the Zurich release to the Australia release. It summarizes new features, important upgrade tasks, and changes introduced between these releases, helping customers understand enhancements and their practical implications.

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New Features

Significant capabilities were introduced to streamline contract management and improve operational efficiency:

Renewal Enhancements (Zurich): Initiate renewals at contract or line level, generating renewal quotes and orders linked to original contracts. Add or modify contract lines and adjust quantities through upsell/downsell features. Support for price ramps allows specifying pricing schedules within quotes, reflected accurately in contracts.
Renewals Workflow Improvements: Separate configuration of opportunity and quote generation dates; automatic update of renewed quotes when new products are added; and ability to perform non-standard early or late renewals with updated pricing.
Line Item Modifications: Swap subscribed products or services partially or fully, enabling flexible contract adjustments.
Australia Enhancements: Introduction of derived priced products ensuring dynamic price accuracy aligned with pricing logic. Contracts consolidation enables merging multiple contract lines or renewal quotes into a single line or quote, reducing duplication and enhancing efficiency. The hierarchical list view provides a collapsible structure for contract lines, simplifying navigation and workflow application. Performance improvements include asynchronous processing to speed up large-scale renewals. Early renewal and termination support for ramped contract lines is also added.

Upgrade Considerations

Pre- and Post-Upgrade Tasks: Customers should review and complete specified tasks to ensure smooth transition to Australia release.
Activation: Customer Contracts and Entitlements require activation of the com.snpsscore plugin, which needs a separate subscription. Post-activation, new contracts and entitlements use the updated data model with new entitlement verification APIs. Existing contracts remain viewable but cannot be modified.

Changes, Removals, and Deprecations

No changes, removals, or deprecations to features or functionality were recorded between Zurich and Australia releases for Customer Contracts and Entitlements.

Additional Information

Browser, Accessibility, and Localization: No updates or new requirements were introduced in these areas for either release.
Highlight Features: Zurich introduced renewal initiation at various levels, contract line additions, contract modifications, quantity adjustments, and pricing schedules over time. Australia added support for derived priced products, contract consolidation, hierarchical list views, and renewal performance enhancements.

Practical Impact for ServiceNow Customers

Upgrading to the Australia release empowers customers with more flexible and efficient contract management capabilities, including streamlined renewals, improved pricing accuracy, and enhanced performance for large-scale contract operations. The hierarchical and consolidation features help reduce administrative overhead and improve user experience when managing complex contract portfolios.

Consolidated page of all release notes for Customer Contracts and Entitlements from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Customer Contracts and Entitlements to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Customer Contracts and Entitlements.


Release	Release notes
Zurich	Renew a service contract Initiate renewals from contracts at either the line level or the contract level. The resulting renewal quotes and orders generate a new contract that is associated with the original contract in the renewal history. Add contract lines to a service contract Add new line items to an existing contract by initiating the flow from contract. You can also add new line items to an existing contract while modifying a quote or contract. Modify a service contract Initiate a modification from the contract header to generate a quote or order containing all contract lines. You can also select specific contract lines and initiate a modification, resulting in a quote or order that includes only the selected lines. Upsell or Downsell a service contract line Select one or more root contract lines to adjust quantities. You can add or reduce quantities on a contract line by selecting the Upsell or Downsell feature. After updating the quantities of the contract lines, a single quote or order is generated with the updated quote lines. Support Price Ramps in contract Enable customers to specify price ramps for a product or service in a single quote. When the quote is completed and the order process is finalized, the contract captures the new pricing details. Enhancements in Renewals workflow Configure renewal opportunity and quote generation dates on separate dates. Renewed quotes automatically update when new products are added to auto-renewed contracts. Non-Standard Renewals Renew customer contracts outside the standard renewal cycle. You can perform early renewals to generate new contracts with updated pricing terms or late renewals to extend contracts after the expiry date. Modify line item quantities Swap an existing subscribed product or service with another product, either partially or fully.
Australia	Derived priced products Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows. Contracts consolidation Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication. Contracts hierarchical list Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list, making it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies. Contract renewal performance improvements Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities. Early renewal and termination of ramped contract lines Enables users to process early renewals and early terminations on contract lines that have ramps.

Changes

Between your current release family and Australia, some changes were made to existing Customer Contracts and Entitlements features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Customer Contracts and Entitlements.


Release	Release notes
Zurich	Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Post-Sales Support. Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified.
Australia	Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see Post-Sales Support.

Additional requirements

If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here.


Release	Release notes
Zurich	Initiate renewals from contracts at the contract or contract line level. Add new line items to an existing contract. Initiate modification from the contract header. Add or reduce quantities on a contract line. Define pricing and quantity schedules in contracts across specific time periods. See Post-Sales Support for more information.
Australia	Support derived priced products in Contracts and Entitlements workflows. Support contract consolidation and merge operations. Support hierarchical list view for contract lines in customer contracts. Enhance contract renewal performance with asynchronous processing. See Post-Sales Support for more information.