Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Operational Technology (OT) Manager Foundation Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Operational Technology (OT) Manager Foundation from the Zurich release family to Australia. It summarizes new features, changes, deprecations, removals, and other important upgrade considerations across these releases.

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    Important Upgrade Information

    • Before upgrading to Australia, customers should review and complete the specified pre- and post-upgrade tasks.
    • No updates or changes were introduced specifically in the Australia release for OT Manager Foundation.
    • Zurich releases include important changes and new features that customers should consider when planning upgrades.

    New Features and Enhancements

    • Now LLM Service Deprecation (Zurich Patch 11): The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, though existing configurations remain unchanged and manual selection of the Now LLM Service is still possible.
    • OT CMDB Search (Zurich Patch 4): Enables users to efficiently find OT configuration items and device information within the OT CMDB tables.
    • Import OT Device Spreadsheet Workflow (Zurich Patch 4): Introduces an agentic workflow to upload, validate, and import OT device inventory spreadsheets directly into ServiceNow, streamlining data management.

    Changes

    • Renaming of Now Assist (Zurich Patch 8): The feature previously known as Now Assist for OTM has been renamed to Operational Technology (OT) Manager Foundation Now Assist, aligning naming conventions with the product.
    • Now Assist Usage Measurement Updates (Zurich Patch 5): Modifications were made to how usage of Now Assist is measured.
    • Role Masking Introduced (Zurich Patch 4): Role masking was added to enhance security and access control.

    Removals and Deprecations

    There were no removals or deprecations of features or functionality for OT Manager Foundation between Zurich and Australia releases besides the Now LLM Service default change noted above.

    Activation and Additional Requirements

    • Operational Technology (OT) Manager Foundation is an AI Platform feature requiring activation of the Operational Technology Manager (com.snotfoundation) plugin.
    • No new additional system or browser requirements were introduced between Zurich and Australia.

    Accessibility and Localization

    • Accessibility information remains consistent with no new updates in Australia.
    • Localization considerations were unchanged between releases.

    Key Takeaways for ServiceNow Customers

    • Plan and execute upgrade tasks carefully, paying attention to Zurich patch updates as Australia introduces no new changes.
    • Leverage new capabilities such as OT CMDB search and the device spreadsheet import workflow to improve operational efficiency.
    • Adjust to the Now LLM Service default change by verifying AI asset configurations and considering third-party LLM integrations where appropriate.
    • Utilize updated Now Assist features under the new naming convention and review usage measurement changes to optimize your implementations.

    Consolidated page of all release notes for Operational Technology (OT) Manager Foundation from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Operational Technology (OT) Manager Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Operational Technology (OT) Manager Foundation to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Operational Technology (OT) Manager Foundation.

    Release Release notes

    Zurich
    Zurich Patch 11
    Now LLM service deprecation
    The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Zurich Patch 4
    Search for a related record
    Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table.
    Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow
    Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Operational Technology (OT) Manager Foundation features.

    Release Release notes

    Zurich
    Zurich Patch 8
    Now Assist for OTM was renamed to OT Manager Foundation
    Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation.
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4
    Role masking

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Operational Technology (OT) Manager Foundation.

    Release Release notes

    Zurich

    Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Operational Technology (OT) Manager Foundation, such as specific requirements or compliance levels.

    Release Release notes

    Zurich
    Zurich Patch 1

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Operational Technology (OT) Manager Foundation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Operational Technology (OT) Manager Foundation we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 11
    • The Now LLM Service is no longer the default model provider for new or inactive AI assets.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Some Now Assist skills, agents, and agentic workflows are now turned on by default.
    • Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function.
    • Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow.

    See OT Manager Foundation for more information.

    Australia

    		 No updates for this release.