Combined Service Observability release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Service Observability release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Service Observability Release Notes for Upgrades from Zurich to Australia

This consolidated guide provides ServiceNow customers with essential information about upgrading Service Observability from the Zurich release to Australia. It compiles new features, changes, and key upgrade tasks to help prepare for a smooth transition. If no updates were made in a particular release, this is explicitly noted for clarity.

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Important Upgrade Information

Users with the sncsowsvcobs.manager role must be part of user groups with a type of srm before upgrading.
Pre- and post-upgrade tasks should be reviewed and completed to ensure proper functionality.

New Features Introduced (Zurich to Australia)

The primary feature enhancements occurred in the Zurich release, with no updates in Australia. Key new capabilities include:

Expanded APM Integrations: Support for SolarWinds on-premise, Amazon CloudWatch, Microsoft Azure Monitor, Splunk Observability, and from version 1.10, AppDynamics, Prometheus, and Dynatrace process and process groups.
Enhanced ServiceNow AI Platform Data: Inclusion of problem and business application record data scoped to the investigated service within dashboards.
Health Log Analytics (HLA) Support: From version 1.10, service-related log data can be added to dashboards.
Full Vendor Queries: Ability to recreate any supported vendor time series chart with full queries and template variables, including import of selected AWS and Azure APM charts.
Data Mapping Improvements: Use of data mapping tags as variables in chart queries, testing of data mappings prior to dashboard creation, and selection of any service field as a variable to simplify mapping setup.
Additional Service Types: Mapping all service offering types to APM data, not limited to those with technical service parents.
Streamlined Data Source Connection: Create APM connections directly within Service Observability without leaving the interface.

Changes, Removals, and Deprecations

No changes, removals, or deprecations were noted between the Zurich and Australia releases for Service Observability.

Activation and Requirements

Activation: Service Observability must be installed by requesting it from the ServiceNow Store.
Additional Requirements: No new or changed requirements were introduced.
Browser and Accessibility: No updates or changes in browser requirements or accessibility information.
Localization: No localization considerations were updated.

Practical Benefits for ServiceNow Customers

Upgrading to Australia ensures access to broad and enhanced APM vendor integrations, richer AI-driven insights scoped by service, and more flexible, customizable dashboards. The improved data mapping and connection workflows reduce configuration complexity and accelerate the creation of insightful monitoring dashboards. These enhancements empower customers to obtain deeper, more accurate service observability and streamline troubleshooting and performance management across diverse environments.

Consolidated page of all release notes for Service Observability from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Observability to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	If you have the snc_sow_svcobs.manager role, you must belong to a user groups with a type of `srm`.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Service Observability.


Release	Release notes
Zurich	New Service Observability integrations Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include: SolarWinds on-premise Amazon CloudWatch Microsoft Azure Monitor Splunk Observability As of 1.10, AppDynamics As of 1.10, Prometheus As of 1.10, support for Dynatrace process and process groups Support for additional ServiceNow AI Platform data in Service Observability dashboards Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated. Support for HLA data in Service Observability dashboards As of 1.10, add service-related log data to your dashboards. Support for full vendor queries Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard. Use data mapping tags as variables in a chart's query As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query. Additional service types Map all service offering types to APM data instead of just the types that have a technical service as a parent. Test your data mapping As of 1.10, you can test your data mapping before using it to create charts and dashboards. Use any field on a service as a variable in your data mapping query As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable. Improved data source connection flow Create APM connections without leaving the SOW.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Service Observability features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Service Observability features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Service Observability features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Service Observability.


Release	Release notes
Zurich	Install Service Observability by requesting it from the ServiceNow Store.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Service Observability we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Observability we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Service Observability, such as specific requirements or compliance levels.


Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Service Observability we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Observability we have noted them here.


Release	Release notes
Zurich	Integrate with a number of new application performance management (APM) vendors. Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics (HLA). Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure. Create dashboards for additional service types. Connect to data sources efficiently with an improved flow. As of 1.10, test your data mappings before using them to create charts and dashboards. As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries. See Service Observability for more information.
Australia	No updates for this release.