Combined Partner Relationship Management release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Partner Relationship Management release notes for upgrades from Zurich to Australia

    This consolidated release notes page provides ServiceNow customers with essential information for upgrading Partner Relationship Management (PRM) from the Zurich to Australia release. It summarizes new features, changes, removals, deprecations, and activation details relevant to this upgrade path, helping customers prepare effectively and understand what to expect.

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    New Features

    • Zurich Release Enhancements:
      • Data Model for PRM: Users assigned the snprm.enterprisepartneradmin role can map fields between channel partner records and company records, improving data consistency.
      • Partner Workspace: Enables users with snprm.enterprisepartneradmin or snprm.enterprisepartnerrelmanager roles to manage and view partner details through a dedicated workspace.
      • Partner Overview in CSM Configurable Workspace: Users with the snprm.enterprisepartnerrelmanager role can manage cases, orders, sold products, and install bases, enhancing partner management efficiency.
      • Segment Management: Using the snsegsegment table, partners can be grouped into segments based on performance for tailored support and incentives.
      • Deal Registration Management: Channel partners gain exclusive rights to work on specific deal registrations or customers temporarily, with configurable forms and a playbook on the Partner portal for lifecycle tracking and opportunity conversion.
      • Quote Management for Channel Partners: By installing the com.snc.partnerrelationshipmanagementqm plugin, channel partners and sales teams can create, update, and track quotes.
      • Order Management for Channel Partners: Installing the com.snc.partnerrelationshipmanagementorm plugin supports the full order lifecycle, especially for indirect sales, allowing better order tracking between channel partners.
    • Australia Release: No new features were introduced in this release for Partner Relationship Management.

    Changes, Removals, and Deprecations

    There were no changes, feature removals, or deprecations introduced between Zurich and Australia releases for Partner Relationship Management. This ensures stability and continuity of existing functionality during your upgrade.

    Activation and Additional Information

    • Activation: To enable Partner Relationship Management, request installation via the ServiceNow Store. Comprehensive app version history and cumulative release notes are available there for further reference.
    • Additional Requirements and Browser Compatibility: No updates or new requirements were introduced in these areas between Zurich and Australia releases.
    • Accessibility and Localization: There were no changes affecting accessibility compliance or localization considerations during this upgrade.

    Highlights for Customers

    The Zurich release introduced enhanced partner management capabilities through the Partner Workspace and integration with the CSM Configurable Workspace, enabling enterprise administrators to comprehensively view and manage partner-related details. No further updates or highlights were added in the Australia release.

    Consolidated page of all release notes for Partner Relationship Management from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Partner Relationship Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Partner Relationship Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Partner Relationship Management.

    Release Release notes

    Zurich
    Data model for PRM
    Enable a user with the sn_prm.enterprise_partner_admin role to map the fields on the channel partner record to their corresponding fields on the company record.
    Partner Workspace
    Manage and view the partner details via the Partner workspace if you have the sn_prm.enterprise_partner_admin role or the sn_prm.enterprise_partner_rel_manager role.
    Partner Workspace
    Enable a user with the sn_prm.enterprise_partner_rel_manager role to manage cases, orders, sold products, and install bases by using the Partner Overview tab in the CSM Configurable Workspace.
    [Placeholder link text to key configure-segment-management]
    Use the segment [sn_seg_segment] table to create records, track partner progress toward the next tier, and group partners effectively based on performance into multiple segments for tailored support, incentives, and visibility.
    [Placeholder link text to key deal-registration-management]
    Provide channel partners with exclusive rights to work on a particular deal registration or customer for a period of time.

    Use the configurable deal registration form to track deal registrations, information related to it, and successfully convert deal registrations to opportunities.

    Use the deal registration playbook on the Partner portal to provide channel partners the flexibility to create new deal registrations and track their end to end life cycle.

    [Placeholder link text to key install-quote-management-for-channel-partners]
    Install the Quote Management for Channel Partners (com.snc.partner_relationship_management_qm) plugin to enable channel partners, B2B and B2C sales representatives, and managers to create, read, update, and track quotes associated with channel partners.
    [Placeholder link text to key install-order-management-for-channel-partners]
    Install the Order Management for Channel Partners plugin (com.snc.partner_relationship_management_orm) to facilitate the entire order life cycle, especially indirect sales and enable channel partners to track orders with channel partners.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Partner Relationship Management features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Partner Relationship Management features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Partner Relationship Management features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Partner Relationship Management.

    Release Release notes

    Zurich

    Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Partner Relationship Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Partner Relationship Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Partner Relationship Management, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Partner Relationship Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Partner Relationship Management we have noted them here.

    Release Release notes

    Zurich

    Use the CSM Configurable Workspace to enable your enterprise administrators to view all the details that are related to their partners.

    See Partner Relationship Management for more information.

    Australia

    		 No updates for this release.