Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined ServiceNow Otto for Field Service Management (FSM) Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of changes, new features, and important upgrade considerations for the ServiceNow Otto for Field Service Management (FSM) product when upgrading from the Zurich release to the Australia release.

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    The page is designed to assist customers in preparing for their upgrade by summarizing all relevant release notes across the two releases in one location, clearly indicating whether any updates were made in each category.

    Key Insights for Upgrading from Zurich to Australia

    • No Updates: Across all categories—including new features, changes, removals, deprecations, activation information, additional requirements, browser requirements, accessibility, localization, and highlights—there are no updates reported for either the Zurich or Australia releases.
    • Upgrade Preparation: Customers should still review standard pre- and post-upgrade tasks as part of their upgrade plan, although no specific changes or additional requirements have been introduced between these releases for the FSM product.

    What This Means for ServiceNow Customers

    • The upgrade from Zurich to Australia for ServiceNow Otto FSM does not introduce any new features, changes, or removals, nor does it deprecate any existing functionality.
    • There are no new activation steps, browser compatibility changes, or localization considerations to address.
    • Accessibility compliance and other highlight considerations remain unchanged.
    • This stability allows customers to plan their upgrade with confidence, focusing on standard upgrade best practices without needing to account for changes specific to FSM between these releases.

    Consolidated page of all release notes for ServiceNow Otto for Field Service Management (FSM) from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Field Service Management (FSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow Otto for Field Service Management (FSM) to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow Otto for Field Service Management (FSM).

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Field Service Management (FSM) features.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were removed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were deprecated.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate ServiceNow Otto for Field Service Management (FSM).

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow Otto for Field Service Management (FSM), such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.