Combined ServiceNow Otto for Platform Analytics release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 9 minutes to read
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    Summary of Combined ServiceNow Otto for Platform Analytics Release Notes for Upgrades from Zurich to Australia

    This consolidated document provides ServiceNow customers with a comprehensive view of the release notes for ServiceNow Otto for Platform Analytics spanning upgrades from the Zurich release family through to Australia. It highlights new features, changes, removals, deprecations, activation details, and accessibility updates relevant to this upgrade path, enabling customers to prepare effectively for the transition and maximize the benefits of enhanced analytics capabilities.

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    Key Features

    • AI Data Explorer Enhancements (Zurich Patch 4 onwards): Introduces a collaborative AI-powered exploration environment allowing users to ask natural language questions, receive tailored data insights, duplicate and share explorations, and add visualizations to dashboards. It guides users with contextual suggestions to support informed decision-making.
    • Query Generation Improvements: Supports multi-table sources, Workflow Data Fabric tables, and database views, enabling broader and deeper data analysis. It now supports Glide List fields and FXCurrency data types for financial data exploration.
    • Segment Management: Enhanced segment handling with prioritized manual segments, improved naming conventions, support for complex conditions, and domain separation capabilities to provide more accurate context for data queries.
    • AI Search and Indicator Insights: Ability to promote specific indicators in AI Search results and view directional trends and target information in extended analyses, with improved data visualizations such as sparklines for single-score charts.
    • Default Activation of Generative AI Skills: Starting from Zurich Patch 4 and 5, generative AI skills including Query Generation and dashboard export capabilities are activated by default for new installations and unconfigured upgrades, ensuring immediate access to AI-powered features.
    • Monitoring and Configuration: Options to add tables to the semantic data layer for AI queries, customize semantic metadata via configuration tables, and monitor the health of the Query Generation backend to maintain system reliability.

    Key Changes

    • Improved visibility into the Query Generation process showing each query and response state.
    • Restrictions to prevent opening AI Data Explorer on unsupported protected scopes.
    • Transition in AI usage measurement model from a 365-day look-back to a burn-down model aligned with contract anniversary dates starting early 2026.
    • Enhanced keyboard navigation and control in AI Data Explorer for accessibility, including tabbing between text editor and icons and reordering question/response nodes via menu controls.

    Activation and Deployment

    AI Data Explorer is available for installation from the ServiceNow Store. Query Generation, Analytics Generation, and dashboard export skills install with the Generative AI Controller plugin, a dependency of all Now Assist applications. After installation, customers must activate the relevant AI skills to leverage the enhanced analytics capabilities.

    Additional Notes

    • No features or functionalities were removed or deprecated between Zurich and Australia releases.
    • There are no new browser requirements or localization changes introduced in these releases.
    • Accessibility improvements focus on keyboard navigation and user interface enhancements for AI Data Explorer.
    • Release notes indicate that if no updates were made for a specific release, a note clarifies this for transparency.

    What Customers Can Expect

    ServiceNow customers upgrading from Zurich to Australia can expect a more powerful, AI-driven analytics experience with collaborative features, improved data querying capabilities, and ease of use through default activation of generative AI skills. These enhancements facilitate deeper insights, faster data-driven decisions, and streamlined operations with minimal disruption during upgrade. The detailed pre- and post-upgrade guidance and activation instructions support a smooth transition.

    Consolidated page of all release notes for ServiceNow Otto for Platform Analytics from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Platform Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow Otto for Platform Analytics to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow Otto for Platform Analytics.

    Release Release notes

    Zurich
    Zurich Patch 4
    Gather insights, plan, and collaborate in the AI Data Explorer (December 2025)
    Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis. Enable teams to discuss and act on findings instantly. Centralize insights and narratives for better decision making. Guide users with contextual insights and suggestions.
    Main features include:
    AI Data Explorer leverages Query Generation to translate natural language questions into actionable insights. Query Generation enables users of AI Data Explorer to analyze their data and access a broader range of data sets. Key capabilities include:

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Platform Analytics features.

    Release Release notes

    Zurich
    Zurich Patch 12
    Promote selected indicators in AI Search results
    Add high-quality indicators that you identify to a list. The indicators on that list are given a boost in AI Search results for Query Generation.
    View more indicator insights in Extended analysis
    See directional trends over time and indicator target information in Extended analysis summaries.
    Improvements to data visualizations in Query Generation responses
    • Single-score charts now render sparklines by default.
    • When a user query on indicator data does not specify a visualization type, the response returns the indicator's default chart type.
    Zurich Patch 11
    Query indicator data
    Get scores from automated indicators in your AI Data Explorer explorations. Only classic automated indicators are supported, not Data Snapshots.
    Zurich Patch 10
    Explorations not available from visualization or list for unsupported scope
    You can't open AI Data Explorer from a data visualization or list that shows data from a protected scope that is not supported.
    Improvements to generated segments
    • The names of automatically generated segments now include both the module name and the name of the application it belongs to.
    • Improved logic to join conditions for segments generated from reports and report sources. More complex conditions such as global OR are now supported.
    Query Generation support for Glide Lists
    Query Generation now supports Glide List fields on tables.
    Zurich Patch 9
    Explore data from protected scopes
    Provide access to protected application scopes to AI Data Explorer and Query Generation, and you can use data from those application tables in explorations.
    Manual segments are prioritized
    Manual segments are re-ranked to take priority over automatically generated segments.
    Zurich Patch 8
    Improvements to how segments are handled
    • Manual segments are re-ranked to take priority over automatically generated segments.
    • Prompt changes made to better support manual segments.
    • More segments are passed to the LLM to increase the chance of the correct segment getting selected. Twelve segments are passed instead of three.
    • Segments longer than 2000 characters are dropped to prevent context window bloat.
    Customize semantic metadata in configuration tables
    Customize semantic descriptions and usage instructions in the table and column configuration tables. Unlike the previous method of editing Entity and Dimension records, these changes can be transferred between instances through update sets.
    Zurich Patch 7
    View recommended actions
    AI Data Explorer can suggest actions based on the insights that it generates in an exploration.
    Ask questions about FX currency data
    Query Generation now supports the FXCurrency (Currency 2) data type. This means that you can use AI Data Explorer to explore financial operations data, including those within Source-to-Pay Operations.
    Benefit from improvements to segments
    Segments are reusable definitions in Query Generation that provide non-obvious context to assist the semantic layer or LLM to select the correct dimension and values. Users can create manual segments via a new form. A scheduled job synchronizes manual and autogenerated segments. This job also cleans up segments to help surface the correct segments and reduce noise.

    Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments are not supported for modules on domain-separated instances.

    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
    Dashboard and data visualization export skill is active by default (January 2026)
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 5): If this skill was previously unconfigured, it is turned on automatically (the skill was never configured and turned on, then turned off again). If the skill was previously turned on, then off, it remains inactive.
    Zurich Patch 4
    Query Generation skills are active by default
    If the Generative AI Controller plugin is activated, the skills for Query Generation are activated by default. The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never turned on, then off again). Previously configured skills that were turned on, then off, remain inactive.
    Greater visibility into the Query Generation process
    When you call Query Generation from AI Data Explorer or another application, you see each state that the query and response goes through before completing.
    Multi-table source support
    Query Generation supports related table conditions and dot-walking in queries.
    Get insights and visualizations for Workflow Data Fabric tables
    Ask AI Data Explorer information about Workflow Data Fabric data and get insightful responses. You must first add the Workflow Data Fabric tables to the Query Generation Semantic Table Configuration table.
    Use database views in queries
    Generate visualizations or ask AI Data Explorer about data kept in database views, like SLA data. You have to add the database views to the Query Generation Semantic Table Configuration table.
    Zurich Patch 1
    Add tables to the semantic data layer
    Choose which tables your users can query with generative AI for data analysis.
    Monitor the health of the Query Generation back end
    View the state of Now Assist for Platform Analytics LLM, plugins, system properties, components, and dependent products.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ServiceNow Otto for Platform Analytics features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow Otto for Platform Analytics features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ServiceNow Otto for Platform Analytics.

    Release Release notes

    Zurich

    AI Data Explorer is available from the ServiceNow Store.

    Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all Now Assist applications.

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    After installation, activate the relevant skills. For more information, see the relevant Configure topics under ServiceNow Otto for Platform Analytics.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow Otto for Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow Otto for Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow Otto for Platform Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Zurich
    • (June 2026 AI Data Explorer) Keyboard navigation allows tabbing between the text editor and the icons.
    • (June 2026 AI Data Explorer) Users can use move up/move down control menu items to change the order of question/response nodes in the exploration. Previously they could only drag the nodes.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ServiceNow Otto for Platform Analytics we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow Otto for Platform Analytics we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 5The following highlights are specific to AI Data Explorer, which relies on Query Generation in the back end.
    • Review changes to ServiceNow Otto® usage measurement.
    Zurich Patch 4
    • Some generative AI skills are now turned on by default.
    • Create "explorations"—editable documents where you analyze data with the help of AI. Refine responses, add your own input, and collaborate with others to make data-informed decisions faster.
    Previous Patch releases
    • Generate and export Platform Analytics artifacts from conversational interactions in the ServiceNow Otto® panel.
    • Benefit from a single, smooth experience in asking questions across all ServiceNow Otto® for Platform Analytics skills, and other applications that incorporate Platform Analytics and AI, through a shared backend.

    See ServiceNow Otto for Platform Analytics for more information.

    Australia

    		 No updates for this release.