Combined Core Business Suite release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Core Business Suite release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Core Business Suite to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own For more information, see ServiceNow product tiers. Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

New features

Between your current release family and Australia, new features were introduced for Core Business Suite.


Release	Release notes
Zurich	No updates for this release.
Australia	Configure Core Business Suite using Otto Use a guided flow to set up the CBS. Configure Core Business Suite using guided setup Use the new CBS home page to initiate installations of different applications across BUs in one place. Track setup progress and receive guided configuration support from a unified product console. You can install and configure applications according to your business requirements. Otto requester experience Provide your employees with the AI-native requester experience in CBS. Australia Patch 3Employee Hub for Core Business Suite Provide your employees with a consolidated view of the Employee Center widgets with a conversational interface on Employee Slate. Raise issues, ask for information, or submit business unit-specific service requests conversationally. Employee Slate is the default employee support portal for CBS. CBS on Product Hub Install your CBS application directly from Product Hub, depending on your subscription tier. Requester role enhancements Automate assignment of the CBS requester role to enable admins reduce repetitive, manual work of assigning the role to each new employee. View Core Business Suite Analytics Access all CBS customer insights in one place to monitor and review request activity across departments, both detailed and in AI-enabled summaries on the Core Business Suite Analytics Dashboard. Australia Patch 5 Knowledge Base in Core Business Suite Use the Knowledge module in CBS to adjust the default settings for Knowledge Base articles. You can also import articles, or create additional knowledge bases to support cross-functional knowledge sharing across business units. Australia Patch 5 Groups in Core Business Suite module Assign people to groups for task and project management across Core Business Suite organizations in CBS.

Changes

Between your current release family and Australia, some changes were made to existing Core Business Suite features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Core Business Suite features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Core Business Suite features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Core Business Suite.


Release	Release notes
Zurich	No updates for this release.
Australia	Install Core Business Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Core Business Suite we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Core Business Suite we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Core Business Suite, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Core Business Suite we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Core Business Suite we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Accelerate application setup with Now Assist in CBS. Launch CBS applications from a new admin home configuration console, and set up each application from the entry point. Use the AI-native requester experience in CBS. Get Employee Slate as your default employee support portal on CBS with two configuration options for more flexibility for different organizations. Install CBS applications from the Product Hub depending on your subscription. Automate assignment rules for the CBS requester role, enabling administrators reduce manual effort. View performance insights and resolution trends across business units on the Core Business Suite Analytics dashboard. Use the Knowledge module in Core Business Suite to adjust the settings of default knowledge bases, import or edit Knowledge Base articles, or create new ones across organization. Assign specific persons to groups to organize tasks and projects across Core Business Suite. See Core Business Suite for more information.