Combined Sidebar release notes for upgrades from Zurich to Australia
Summarize
Summary of Combined Sidebar Release Notes for Upgrades from Zurich to Australia
This consolidated release note page helps ServiceNow customers prepare for upgrading the Sidebar feature from the Zurich release to the Australia release. It summarizes new features, changes, removals, deprecations, activation information, and other important considerations across these releases. The document aims to provide clarity on what to expect and how to manage Sidebar upgrades effectively.
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New features
- Threaded Replies (Zurich): Enables responding to Sidebar messages with threaded replies, reducing clutter in main discussions and improving conversation clarity.
- Customizable Subject Titles (Australia): Allows replacing the default short description in Sidebar discussions with any field from the related record, enhancing context and usability.
- Dynamic Window Framework (Australia): Provides the ability to move and resize the Sidebar chat window for a more flexible and user-friendly interface.
- Standalone Discussions (Australia): Introduces the capability to create Sidebar discussions that are not tied to any specific record, supporting broader communication use cases.
Changes, Removals, and Deprecations
No changes, removals, or deprecations were made to Sidebar features between Zurich and Australia releases, ensuring stability of existing functionality during upgrade.
Activation and Requirements
- Zurich: Sidebar is part of the ServiceNow AI Platform within the Omni-Experience Standard Feature Set and requires installation.
- Australia: Sidebar is active by default as a ServiceNow AI Platform feature, simplifying activation during upgrade.
- Additional Requirements, Browser, Accessibility, Localization: No updates or changes were introduced between Zurich and Australia releases.
Key Outcomes for ServiceNow Customers
- Upgrading to Australia provides enhanced Sidebar usability with threaded replies, customizable discussion subjects, and a flexible chat window.
- Customers can create Sidebar conversations independent of records, broadening communication options.
- There are no removals or deprecations impacting existing Sidebar functionality, minimizing disruption.
- Activation is streamlined in Australia, as Sidebar is enabled by default.
- No additional browser or accessibility adjustments are required post-upgrade.
Consolidated page of all release notes for Sidebar from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Important information for upgrading Sidebar to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
New features
Between your current release family and Australia, new features were introduced for Sidebar.
| Release | Release notes |
|---|---|
Zurich |
|
Australia |
|
Changes
Between your current release family and Australia, some changes were made to existing Sidebar features.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Removed
Between your current release family and Australia, some Sidebar features or functionality were removed.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Deprecations
Between your current release family and Australia, some Sidebar features or functionality were deprecated.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Activation information
Review information on how to activate Sidebar.
| Release | Release notes |
|---|---|
Zurich |
Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see Installing Sidebar. |
Australia |
Sidebar is a ServiceNow AI Platform feature that is active by default. |
Additional requirements
If any additional requirements were introduced or changed for Sidebar we have noted them here.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Sidebar we have noted them here.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Accessibility information
Review details on accessibility information for Sidebar, such as specific requirements or compliance levels.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Localization information
If there are specific localization considerations for Sidebar we have noted them here.
| Release | Release notes |
|---|---|
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Sidebar we have noted them here.
| Release | Release notes |
|---|---|
Zurich |
Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See Sidebar for more information. |
Australia |
See Sidebar for more information. |