Combined Collaborative Work Management release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Collaborative Work Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Collaborative Work Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Collaborative Work Management.

Release	Release notes
Zurich	Enterprise Agile Planning (EAP) integration with CWM Enhance visibility and streamline planning for your teams with EAP integration into CWM. For Agile teams managing non-agile work items like incidents and change tasks, this integration bridges the gap by automatically creating a dedicated Space and Board in CWM. Agile work is seamlessly brought over via Connected Work, while EAP sprints are reflected directly in CWM’s Sprint planning view, thus enabling unified planning across all work types. Teams can plan work for their sprints and update work status directly from the CWM Board, with performance reports in EAP dynamically reflecting these changes. This integration enables teams to manage their full scope of work from a single, connected workspace. Board preferences Reduce cognitive load and focus on the most relevant and actionable tasks by filtering work items on CWM boards based on their last updated date and hiding those items marked as Closed complete. From the Board preferences menu on the Board header, you can choose to show items last updated within 7 days, 30 days, 90 days, 120 days, or 1 year. Kanban card layout settings Surface the information that's most relevant to you using Card Layout settings for Kanban view of a CWM Board. You can now personalize Kanban cards by selecting up to five fields to display on them. For a cleaner, distraction-free view, you can enable the Compact layout, which shows only the work item name on the card. Alternatively, the Full view shows all selected fields, offering better context directly on the card. Based on your workflow needs, tailor your workspace to enhance the way you track tasks. Dynamic data linking in CWM Docs Keep record information in your documentation current and reduce manual effort with the Dynamic data linking feature in Docs. You can now reference any ServiceNow application record and Docs will automatically reflect the latest updates from those records. For example, if you add a reference to a Project record, the reference will show the latest field information of the project in Docs without requiring manual edits. Clicking the project reference opens up the project form so that you can view the full details of the project record and make any necessary changes. Dynamic linking also enables adding references to a particular field of a record, such as Assigned to of an Incident record. You can add references from any ServiceNow table that you have access to, with no setup or configuration needed, thereby eliminate the hassle of switching between applications to copy and paste data from various records into Docs. Agile sprint planning in CWM Plan, track, and manage work for your teams by using Agile sprint planning in the CWM workspace. You can use CWM to manage tasks in multiple methodologies including ad hoc, waterfall, and Agile practices. View such details as the backlog, current sprint, and future sprints at a glance from the Sprint planning view of the CWM Board. Add Agile item types, such as stories, with other CWM tasks to the backlog. Create sprints with a custom duration and sprint capacity. Connect work Streamline team collaboration and planning by enabling your teams to view and plan all their work in one place by connecting work across multiple ServiceNow applications. By defining the type of work you want to connect to CWM, you can bring in records from other applications into CWM Boards. After the records are added to a CWM Board, your teams can update their status and other details from within CWM. They can also perform sprint planning for all the work on the Board. This unified experience improves efficiency because your teams don't have to switch between multiple workspaces. Navigation panel enhancements Move Spaces, Boards, and Docs around in the navigation panel of the workspace by using the drag and drop functionality. Enhancements to Kanban view Quick filters: Filter the tasks based on the work type that you would like to see in the Kanban view of a CWM Board. You can select single or multiple work item types based on the swim lanes selected. Any filters that you apply to the Kanban view are specific to this view and aren't applied to List or Gantt views. Horizontal lanes: Group the cards on the Kanban view by using a vertical and horizontal lane for improved visibility into the type and progress of work. You can save horizontal lane preference into Board views and templates. Copying and pasting content within Docs Copy and paste the content such as text, images, lists, and tables from one Doc page to another. The following content is supported for the copy and paste action: Text blocks with existing formatting Bulleted and numbered lists Tables Images Single and multiple paragraph blocks into a table cell Lists into a table cell Images into a table cell New keyboard shortcuts Create Space: macOS: Option + S Windows OS: Alt + S Create Board: macOS: Option + B Windows OS: Alt + B Create Doc: macOS: Option + D Windows OS: Alt + D Keyboard shortcut enhancements within CWM Docs Insert a URL in the Doc: macOS: Cmd + K Windows OS: Ctrl + K Insert a new row in a table after the last row: Enter Move to adjacent cells within a table: Arrow keys Create a new list item within an existing list in a table or paragraph: Enter Create a new line in the same bullet point: Shift + Enter Indent a list item: Tab
Australia	ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Project Workspace integration with CWM Deliver your part of a project without leaving CWM or duplicating work progress in Project Workspace. Track project tasks assigned to you in My Work, break them down into CWM tasks and stories directly from a Board, and see the project and project task that you're contributing to. Save time on status updates because your work rolls up to the project automatically. Any child tasks that you create are automatically linked to the parent project task and its project, you can reassign or remove that connection as work evolves, and project managers see the same updates in Project Workspace. Import tasks into CWM Boards using Now Assist Reduce manual effort when onboarding existing work to CWM by importing tasks or stories from spreadsheets, documents, or images. Upload a file and Now Assist analyzes the data and proposes how each source column maps to a column on your board. Review and adjust the AI-proposed mapping, add source columns as new custom columns if needed, and preview the full task list before confirming. The import runs in the background and a workspace notification reports the outcome when it completes. Inline comments and email notifications in Docs Streamline collaboration by enabling inline comments in Docs. Select text to add a comment, mention colleagues using @, and include hyperlinks by pasting URLs. You can comment on plain text, hyperlinks, dynamic data, and text inside table cells, and track discussions through threads, all without leaving the page or switching applications. Email notifications with comment details, document name, workspace name, and document path are sent when a reply is added to your comment or when you're @-mentioned. Each notification includes a button that opens the document and navigates directly to the comment. Edit or delete your comments and choose to show or hide comment highlights. Users with read-only access can add comments and participate in comment threads. Team member roles for project work View and update project and demand tasks directly in CWM using team member roles, installed alongside Collaborative Work Management. The team member read role lets users view project and demand tasks and leave comments. The team member read-write role also lets users edit those tasks. Team members can view and manage the work assigned to them and their team through My Work and Connected Work in CWM. Formula columns in CWM Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields. Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed. You can accelerate formula creation with AI by describing your calculation in natural language. AI generates a valid formula that you can insert directly into the editor, saving you the time to manually build a valid formula. Kanban board filters Save time finding the work that matters most by applying quick filters directly on your Kanban board. As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time that you open the board, your preferences are readily available. Scrum tasks Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team sees how individual efforts roll up into the larger story. Using AI to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. Trigger scrum task generation from the story form or from the Sprint planning view. The result is a relevant set of tasks to use as a starting point. You can then review, edit, and add the generated tasks to fit your team's workflow. Task dependencies and relationships Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies. As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence. Image download from docs Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment.

Changes

Between your current release family and Australia, some changes were made to existing Collaborative Work Management features.

Release	Release notes
Zurich	My Work enhancements Track all your work at one place using enhanced My Work. My Work now supports all ServiceNow task records-such as incidents, changes, and requests-whether they originate in CWM or outside, giving you a unified view of everything assigned to you. This helps you stay on top of overdue or open tasks and improves on-time delivery. Additionally, the Item type filter is refined to show all CWM tasks (including custom ones) grouped under a single category, instead of listing every CWM task type individually. You’ll also only see task types in the filter that you’re actually assigned to, reducing clutter and making it easier to filter what matters. Enhancements to tables in Docs Resize the column width of a table per your preference. Add color to single or multiple table cells. Select multiple cells of a table using the mouse device or by pressing Shift+ one of the arrow keys on the keyboard. Delete content from multiple cells using the Backspace or Delete keys. Copy and paste cell content: Copy content from one cell and paste it to multiple cells. Copy content from n number of cells and paste it to another set of n number of cells. Copy content from multiple cells and paste it as a new table in an empty block on the page. Enhancements to CWM Board templates While saving a Board as a template, choose between saving the current view or all shared views. You can see the number of Board views and custom task types that are included in this template. These details are displayed in the Template Center, where you can select a template that best meets your team's needs. Apply template: While applying a Board template, you can see the number of Board views and custom task types that you get if you apply this template. The Board views drop-down list lets you switch between views and provides information on the type of views that are enabled in this template. Only those custom columns that are part of these views are brought over when you apply this template. Collaborate with Spaces When a user is added to the Assigned to field of a CWM task but doesn't have access to the Space yet, the email notification requesting access is sent only to the Space owners. This way, there's less email clutter for all the Space users because notifications are sent to only those users who need to know this information. New columns for CWM tasks Every task within a CWM Board has new columns called Sprint and Story points. You can use these columns if you choose to plan any task into Sprints. These columns are available on every type of work item, including the items that are brought into the Board through Connected work. Changes within CWM Docs Open the keyboard shortcut panel: macOS: Cmd + Option + K Windows OS: Ctrl + Alt + K Images can be resized after inserting them within a table cell. The page name can be updated by editing the name and clicking anywhere on the Doc. Moving content blocks to within a numbered list or deleting a list item from a list automatically adjusts the list numbering.
Australia	ServiceNow Otto skills for CWM Large language models on the ServiceNow AI Platform Task dependencies and relationships You can now search by task number, in addition to name, when adding a relationship to a work item.

Removed

Between your current release family and Australia, some Collaborative Work Management features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Collaborative Work Management features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Collaborative Work Management.

Release	Release notes
Zurich	Install Collaborative Work Management by requesting it from the ServiceNow Store.
Australia	Install Collaborative Work Management by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Collaborative Work Management, such as specific requirements or compliance levels.

Release	Release notes
Zurich
Australia	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow Docs in CWM Configurable Workspace support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.

Localization information

If there are specific localization considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	Plan, track, and manage team work in Agile methodology with sprint planning in the CWM workspace. Streamline task management for teams by integrating various work items across ServiceNow applications into CWM Boards. Filter and group work by vertical and horizontal swimlanes in the Kanban view for a specific work item type. See Collaborative Work Management for more information.
Australia	Track and break down project tasks on a Board, while your work automatically rolls up to the plan in Project Workspace. Save time and effort by importing existing tasks and stories into CWM. Find relevant work easily by using filters in the Kanban view. Generate scrum tasks for user stories using AI and improve visibility into sprint work. Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See Collaborative Work Management for more information.