Combined Subscription Management release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Subscription Management release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Subscription Management Release Notes for Upgrades from Zurich to Australia

This consolidated guide assists ServiceNow customers in preparing for upgrades of Subscription Management from Zurich to Australia releases. It summarizes key new features, changes, removals, and deprecations across these versions, focusing on practical upgrade considerations and usage improvements.

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Important Upgrade Information

Zurich Release: Subscription Management version 5.0 is active by default; upgrading to version 6.1 or later is recommended to access the latest features.
Australia Release: Subscription Management version 6.1 is active by default; ensure all instances are updated to 6.1 or later to avoid mixed measurement states and leverage new capabilities.

New Features

Custom Application and Table Mapping: Map missing custom applications and tables directly via the Custom Applications and Custom Table Inventory lists for better subscription alignment (Zurich).
Domain Separation Support: Filter and view subscribers and Now Assist usage by domain, enabling more granular management in domain-separated instances (Zurich and Australia).
Workflow Data Fabric Monitoring: Track Workflow Data Fabric usage and monitor token consumption rates per capability to optimize subscription usage (Zurich and Australia).

Changes

User-Based Subscription Allocation: Manual allocation workflow for user-based subscriptions is removed for administrators who have never used it, streamlining subscription management. Existing users with manual allocations retain this ability (Zurich Path 11 and Australia).
Now Assist Usage Tracking Enhancements: Demonstration instances are excluded from usage counts to improve accuracy. The accrual time field now shows the last data accrual timestamp (Zurich and Australia).
Usage Measurement Updates: Updating to Subscription Management version 6.0.2 or later (Zurich) and 6.1 or later (Australia) is critical to avoid mixed measurement states due to evolving Now Assist usage measurement logic.
Hidden User-Based Allocation Details: To prevent inaccuracies from incomplete allocations, user-based subscription allocation details are hidden from the overview; contact your account executive for detailed information (Zurich and Australia).

Removals and Deprecations

No Subscription Management features or functionalities were removed or deprecated between Zurich and Australia releases.

Activation and Additional Considerations

Subscription Management is an AI Platform feature active by default in both Zurich and Australia releases.
Updates and detailed release notes are accessible through the ServiceNow documentation and Store portals for each release.
No changes were introduced to browser requirements, accessibility, localization, or additional technical requirements for Subscription Management during this upgrade.

Practical Takeaways for ServiceNow Customers

Ensure all instances are upgraded to Subscription Management version 6.1 or later to access new features and maintain accurate Now Assist usage measurement.
Utilize custom application and table mapping to keep subscriptions aligned with your environment’s extensions.
Leverage domain separation filtering to manage subscriptions and usage data in complex, multi-domain deployments.
Monitor Workflow Data Fabric token usage to optimize subscription consumption and forecast needs.
Be aware of the streamlined user-based subscription allocation process and consult your account executive for allocation details that are now hidden from the overview.

Consolidated page of all release notes for Subscription Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Subscription Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Subscription Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.
Australia	Subscription Management version 6.1 is active by default on all instances of the Australia release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

New features

Between your current release family and Australia, new features were introduced for Subscription Management.


Release	Release notes
Zurich	Manage custom applications and table mapping through the platform Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. Support for domain separation View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. Monitor Workflow Data Fabric usage Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.
Australia	Support for domain separation View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. Monitor Workflow Data Fabric usage Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.

Changes

Between your current release family and Australia, some changes were made to existing Subscription Management features.


Release	Release notes
Zurich	Streamlined user-based subscription allocation starting in Zurich Path 11 To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. Assist usage excludes demo data Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption. Changes to Now Assist usage measurement Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710]. Hidden user-based subscription allocations To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.
Australia	Now Assist usage excludes demo data Demonstration instances are excluded from the total Now Assist usage count to improve tracking of Assist consumption. The accrual time field displays when Now Assist data was last accrued. Changes to Now Assist usage measurement Now Assist usage measurement is evolving. Update Subscription Management to version 6.1 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic: January 2026 [KB2704710] on the Now Support Knowledge Base. Streamlined user-based subscription allocation To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. Hidden user-based subscription allocations To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.

Removed

Between your current release family and Australia, some Subscription Management features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Subscription Management features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Subscription Management.


Release	Release notes
Zurich	Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=external.sn-app-store&family=zurich&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US.
Australia	Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US.

Additional requirements

If any additional requirements were introduced or changed for Subscription Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Subscription Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Subscription Management, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Subscription Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Subscription Management we have noted them here.


Release	Release notes
Zurich	Manage custom applications and table mapping through the custom application list and custom table inventory list. View and filter subscribers by domain for user-based subscriptions in domain-separated instances. View and filter Now Assist usage by domain in domain-separated instances. Monitor Workflow Data Fabric usage and view token use rate of each capability. Zurich Path 11 Automatically manage user-based allocations by user roles if you have never used the manual allocation workflow before. See Subscription Management for more information.
Australia	View and filter Now Assist usage by domain in domain-separated instances. Monitor Workflow Data Fabric usage and view token use rate of each capability. See Subscription Management for more information.