Setup Hub terminology

  • Release version: Australia
  • Updated March 17, 2026
  • 1 minute to read

    • Before getting started with Setup Hub, it's important to understand some key terms used in the application.

    application scope

    A unique namespace and a set of permissions to access application files and data. Admins can specify the data that is accessible to other applications from the application record or from each table record.

    Automated Test Framework (ATF)

    Enables you to create and run automated tests to confirm that your instance works after making a change. Examine failed test results to identify the changes that caused the failure and the changes that you should review.

    clone

    Copy data/metadata between instances to ensure parity.

    configuration page

    Central settings and the installation recap display modules and items.

    Install (IL)

    One-click install of required apps/plugins and standard presets in sub-prod and target environments.

    Integration Hub

    A framework used to interact with third-party platforms in ServiceNow.

    MID Server

    An on‑premises service that enables secure connections to internal enterprise systems.

    Product hub

    Product-centric view of entitlements, outcomes, and content.

    update set

    A collection of customizations made to a customer instance that can be transferred to another instance. When an instance is customized, the change is added automatically to the current update set. You can have only one current update set per user at a time.