Source-to-Pay Operations common skills

Now Assist skills support Source-to-Pay workflows (APO, SPO and SLO) with AI-powered email generation, sentiment analysis for case prioritization, and natural language data exploration and reporting.

Note:

The common Now Assist skills are applicable to Sourcing and Procurement Operations, Supplier Lifecycle Operations and Accounts Payable Operations.

The common Now Assist skills available in the Source-to-Pay Workspace are:

• Email response generation-This skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay workflows, reducing manual effort and improving response consistency. Email generation for Source-to-Pay workflows are available as:
  • Generate email responses in Sourcing and Procurement Operations
  • Generate an email response for supplier cases in Supplier Lifecycle Operations
  • Generate an email response for supplier tasks in Supplier Lifecycle Operations
  • Generate email response for invoice case in Accounts Payable Operations
  • Generate email response for invoice task in Accounts Payable Operations
• Sentiment analysis-The skill uses large language models to detect emotional tone (Positive, Negative, or Neutral) in cases across Source-to-Pay workflows. Sentiment analysis for Source-to-Pay workflows are available as:
  • Analyze sentiment in procurement cases
  • Analyze sentiments in supplier cases
  • Analyze sentiments in invoice cases
• AI Data Explorer-The AI Data Explorer for Source-to-Pay supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface. It enables business users to generate reports, visualizations, and KPIs using natural language queries without relying on technical expertise or predefined dashboards. Through a conversational interface, users can ask questions in plain English and receive interactive charts and summaries in real time. Explore AI is integrated within the Source-to-Pay tables and use cases, ensuring accurate, context-aware insights across procurement, supplier and accounts payable workflows. For more information on the data explorer, see Use AI to explore data with AI Data Explorer and Using AI Data Explorer in Source-to-Pay Operations.

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.