HLA Operational dashboard

The Health Log Analytics Operational dashboard uses Performance Analytics to enable you to monitor log data, alerts, and error rate information in Service Operations Workspace and address issues as they occur in the system.

Prerequisites

Ensure that the Health Log Analytics application is installed.

Required ServiceNow AI Platform roles

• evt_mgmt_admin
• evt_mgmt_operator

Access the HLA Operational dashboard

To open the dashboard, use one of the following methods:

• Navigate to All > AIOps Dashboards > AIOps Operational > HLA Operational.
• Navigate to Workspaces > Service Operations Workspace and select the AIOps Dashboards icon (), then display the HLA Operational dashboard.

Use cases

These use cases provide examples of how different people in your organization would use this dashboard.

User	Dashboard use
evt_mgmt_admin	Edits the dashboard and grants view and share permissions.
evt_mgmt_operator or evt_mgmt_admin	Monitors the dashboard to visualize and track HLA log and alerts data, error rates, and other relevant information.

Breakdowns

Breakdowns available in the HLA Operational dashboard are:

• HLA Overview
• Error rate

Reports

Title	Type	Description
Logs processed	Bar chart	The number of logs that were processed and analyzed in the selected period. By default, the dashboard visualizes log data that was ingested in the last 24 hours.
Active alerts created by logs	Table	Detailed data on all currently active alerts.
Endpoints streamed	Line graph	The number of endpoints (IPs, networks, and devices) that are streaming into Health Log Analytics, by application service.
Logs by level state	Bar chart	The severity level of the logs for the streaming sources.
Logs per application service	Line graph	The number of logs streamed for each application service in the selected period. Monitor this data to ensure that log data is streaming as expected for each application service.
Logs per host	Line graph	The number of processed logs for each host in the selected period. Monitor this data to detect hosts that are logging more or less data than expected.
Error rate per application service	Line graph	The number of logs with errors for each application service analyzed in the selected period. Monitor this data to further investigate the errors. Hinweis: Health Log Analytics automatically creates alerts for Error anomalies.
Error rate per component	Line graph	The number of logs with errors for each component analyzed in the selected period. Monitor this data to ensure that the error rate for each component is normal.