Reopen an SRM alert

Reopen a closed alert if you think the issue is not yet resolved.

Vorbereitungen

Role required: srm_manager, srm_responder, or srm_admin

Prozedur

1. Navigate to Workspaces > Service Operations Workspace.
   You're taken to your SRM Home page.

   Hinweis:

   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks ().
3. Set your filter settings to display Closed alerts.
4. You have two options.

   Option	Bezeichnung
   Option	Description
   In the alert list view	Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header. Scroll down to the State field and select Reopen from a menu. Select Update. Hinweis: If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
   In the alert form	Select a new State value from the list menu. Select Save.

   For value choices see SRM alert states.
   Reopened alerts appear in the Alerts list view under Open alerts and in the form in the Open state.